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Customer Service Manager

Location:
Canton, OH
Posted:
October 08, 2012

Contact this candidate

Resume:

John Matchett

Email: abowe9@r.postjobfree.com

Address: **** *********** **. **.

City: Canton

State: OH

Zip: 44721

Country: USA

Phone: 330-***-****

Skill Level: Management

Salary Range: 60

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

John R. Matchett Jr

3970 Nimishillen Ch. St. NE. Canton, OH 44721

330-***-****

abowe9@r.postjobfree.com

OBJECTIVE: PROVIDE EFFECTIVE LEADERSHIP TOWARD ATTAINING GLOBAL COMPETITIVENESS FOR THE ORGANIZATION

To lead an effective organization that is focused on doing whatever is necessary to be competitive in a changing marketplace by utilizing my experience and talent to:

a Provide Focused Team Leadership by empowering and motivating team members, inspiring belief that it can be done and enlightening the workforce to create an environment of a ano finish linea mentality.

a Surpass All Leadership Expectations by providing clear operating objectives, prioritizing results-based activities, developing innovative ideas and linking assets to the operating philosophy / objectives of the enterprise.

a Implement an Evergreen Change Process Culture by implementing clear vision, strengthening the communications processes, passionately leading the workforce and ensuring every associate is part of the solution

QUALIFICATIONS: A focused, dedicated, highly passionate, energetic leader with vast international experience in high diverse environments including:

a Team Leadership/Empowerment

a Systematic Problem Solving

a Organization Development

a Communications Effectiveness

a Strategic Planning/Forecasting

a Cross-Cultural Communication

a Customer-Driven Management

a Change Process/Facilitation

a Engaging/Passionate Motivator

PROFESSIONAL WORK EXPERIENCE

a Seasoned Procurement Leader for 22 years

o Cost reduction expertise

o Vendor performance tracking metric system

o Inventory turns control system to balance supply w/ demand

o Contract negotiation skills

o Managed on many levels and a myriad of issues successfully

a Technical skills inventory

o Production Management Purchasing

o Operations Management Sales

o Shipping & Receiving Procurement

o Supervision Project Management

o Continuous Improvement Materials Management

o Lean Manufacturing Safety

o Kanban and VMI experience Excellent verbal and written skills

o Team Player Strong negotiation skills

o Global Sourcing experience Supply Chain expertise

o Budgets/ Profitability Excellent motivational skills

o JIT Expertise Superb quality control experience

EDUCATION

1986- B.A., BUSINESS COMMUNICATIONS, UNIVERSITY OF AKRON

CAREER PATH

3/1987 a 5/1991

Stone Container Corp. New Philadelphia, OH

a First Production Scheduler in the history of the facility

a Designed customer service-based plan scheduling system

a Developed process for on-time deliveries - from 75% to 98%

a Reduced total plant downtime from 18% to 7%

a Responsible for all multi-wall film purchases

5/1991 a 5/2009

Smurfit-Stone Container, Altivity & Graphic Packaging Int. New Philadelphia, OH

a Solely responsible for all raw material procurement, over 700 skuas

a Expert user of IBM AS/400, BPCS and E-Procurement

a Developed metrics for tracking vendor performance & on-time deliveries

a Negotiated new support terms - 26% decrease in demurrage costs

a Finalized negotiations to be best cost Industrial Bag Division plant

a Establish preferred supplier recognition plan and system

a Responsible for all Production Scheduling to maximize customer service

a Jan 06-May 09 Raw material costs reduced 46% - $4.1 mm - $1.9 m

a Top plant in Corporation for aged material elimination and profitability

a Lead supply chain strategies to optimal rationalization

a Responsible for all Shipping and Receiving functions

I 3 offsite warehouses

I all in-bound and out-bound shipments

I operating budgets

7/2010 a 1/2011

Gateway Packaging a Kansas City, MO

a Responsible for all Production Planning and Purchasing Manager

a Promoted to Supply Chain Manager 1/3/2011

2/2011 a Present

O.S. Walker

Began career in Columbus, OH as Quality and Product Manager and promoted to Regional Sales Manager in May of 2011 responsible for Northeast OH, Western PA, MI and NY.

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