Customer Service High School
Resume:
LaSandra D Ross
Email: ********@**-********-********.***
Address:
City: Desoto
State: TX
Zip: 75115
Country: USA
Phone: 214-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
An interesting position with a growing company in a fast-paced environment. Motivated customer service representative with over 7 years retail experience in a fast-paced environment.
Educational Background:
High School Dipolma from Wilmer Hutchins High School, Hutchins TX 1/2001 to 5/1988 (Soical Studies)
Job History / Details:
Career Overview
An interesting position with a growing company in a fast-paced environment.
Motivated customer service representative with over 7 years retail experience in a past-paced environment.
Core Strengths
Window 95-98, Microsoft Word, Excel, Access, Word Perfect, Email, Internet, Fax, Copy Machine, Typing Speed: 25-30 wpm. All Clerical duties: tying, filing, faxing, research, bookkeeping, various computer software.
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
Problem solver
Fast learner
Energetic work attitude
Customer service
Data entry
MS Windows proficient
Accomplishments
Customer Relations:
Earned highest marks for customer satisfactionCustomer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive respond.
Customer Interface:
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Monetary Transactions:
Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.
Multi-tasking:
Cashiered with two cash registers at once in tandem to maximize customer flow.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate. .
Work Experience
March 1989 to December 2012
Taylor Publishing Company Dallas, Texas
Production Control Coordinator Clerk
Data Entry into the computer alphabetic, numeric, and symbolic data from source documents.
Compared data entered with source documents, and re-entered data in verification format on screen to detect errors.
Deleted incorrectly entered data and re-entered correct data.
Developed and implemented reports, complied sorted and verified accuracy of data to be entered.
Maintained files of documents, prepare records and reports on volume of production.
Print out master schedules to establish sequence and lead time of each operation to meet shipping dates according to sales forecasts and customer orders of their yearbooks.
Assisted subordinates and supervisors in identifying and resolving problems, presented and expedited solutions.
September 2010 to Current
Wal-Mart (Supercenter Store) Garland, Texas
Customer Service Center
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers. Cash checks for customers, moneygram,Greeted customers entering the store to ascertain what each customer wanted or needed.
Accurately balanced cash drawer after every shift.Produced money orders for customers.
Directed calls to appropriate individuals and departments.
Guaranteed positive customer experiences and resolved all customer complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Received multiple reviews acknowledging my level of dedication to excellent customer service.
Assisted customers with store and product complaints.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Cross-trained and provided back-up for other customer service representatives when needed.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Provided effective communication and customer service support to the sales, marketing and administrative teams on daily basis.
Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.
Excelled in exceeding daily credit card application goals.
Provided an elevated customer experience to generate a loyal recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Responsible for ringing up customers in timely manner and guaranteeing high level of customer service.
Monitored cash drawers in four checkout stations to ensure adequate cash supply.
August 2006 to September 2009
Wal-Mart (Neighborhood Market) Dallas, Texas
Cashier
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Maintain clean and orderly checkout areas.
Redeem coupons, resolve customer complaints, answer customer's questions, and provide information on procedures or policies.
Issue receipts, refunds, credits, or change due to customers.
Back-Up for CSM process merchandise returns, and exchanges, pay company bills by cash, check, or debit.
Cash checks for customers, moneygram, remake keys.
Request information or assistance using paging systems.
Offer customers carry-out service at the completion of transactions.
Monitor self-checkout stations to ensure that all items are been scan, and assist customer.
Recommended merchandise based on customer needs.Answered questions regarding the store and its merchandise.
Educational Background
1988 Wilmer Hutchins High School Hutchins, Texas
High school diploma
Additional Information
Interests and activities walking, reading, computers, Certifications Word 2003-Level 1 & Level 2 Excel 2003-Level 1 & Level 2
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