Customer Service Quality Control

Angelique Austin

Email: abowdl@r.postjobfree.com

Address:

City: Garfield Heights

State: OH

Zip: 44125

Country: USA

Phone: 216-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer-oriented machinist. Hardworking Dedicated System Operator capable of managing plant personnel, production schedules, raw material orders and maintenance reports. I adept at tending, controlling and operating power-driven, stationary and portable pumps and manifold systems. I am focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency.

Educational Background:

High School Dipolma from Urbana University, Urbana OH 1/2001 to 1/1988 (Business)

Job History / Details:

Summary

Customer-oriented machinist. Hardworking Dedicated System Operator capable of managing plant personnel, production schedules, raw material orders and maintenance reports.

I adept at tending, controlling and operating power-driven, stationary and portable pumps and manifold systems. I am focused on increasing production, minimizing equipment downtime and costs and maximizing overall plant efficiency.

Highlights

Operation records Operational process tools

Able to lifOSHA regulatory knowledge

Work with operational process tools

Materials handling training

Able to lift up to 125 pounds

Materials handling training

OSHA regulatory knowledge

Operational process tools

Work with operational process tools

Machinery inspector

Operation records maintenance

Machinery OperatorOperational process tools

Work with operational process tools

Accomplishments

Promoted to Lead Operator within 5 months of employment.

Increased production yield and output by 40 percentage over a [three]-month period.Closely monitored [three] steam boilers, hot water boilers, chillers and cooling tower.

Being the proud owner of AAA Transportation Services.

Experience

October 2009 to June 2012

AAA Transportation Services Garfield Heights, Ohio

Driver

Owner/Management and Operator

Managing and over seeing of scheduling, accounting, advertising, and customer service equality. Performed regular telephone contact with providers to discuss status of billing and reimbursement process to ensure account resolution.Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .Provided efficient customer service to clients.Investigated and resolved customer inquiries and complaints in an empathetic manner.

Successfully managed the activities of seven (7) driversSolved unresolved customer issues.

Strong leader of customer support staff.

Calculated Usual, Customary and Reasonable (UCR) fees.Communicated with clients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays.

September 2005 to May 2008

SkyRain Cleveland, Ohio

Driver

Developed deep understanding of regulatory requirements concerning quality, reporting standards, emergency notifications, permit renewals and inspections. I maintained current knowledge about the latest operating and maintenance practices.

Maintained correct temperature, levels and pressures on process systems and equipment.

Started up, shut down and checked water and wastewater treatment processes.

August 2001 to July 2004

Unicore Alderson, W.V.

Machine Operator

Trained new operators and implemented new division operator training program to improve retention rates and increase production.

Monitored process units and quality control testing performance for plant processes and water. Performed minor material work and routine equipment maintenance.

Quality Control; inspecting all material, production, and assembly.

Education

Urbana University Urbana, Ohio

Associate of Arts Business

3.75GPA

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