Customer Service Quality Assurance

Candace T Prince

Email: ********@**********.***

Address:

City: Wahiawa

State: HI

Zip: 96786

Country: USA

Phone: 808-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am currently looking for an employer that I can learn and grow with; applying my knowledge and skills to further benefit my customers as well as my employer.

Educational Background:

High School Dipolma from Youngstown State University, Youngstown OH 1/2001 to 1/2011 (Biology)

Job History / Details:

Career Focus

Summary: I am currently looking for an employer that I can learn and grow with; applying my knowledge and skills to further benefit my customers as well as my employer.

SKILLS: Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.

OBJECTIVE: Seeking an entry level position where I may gain experience and utilize the skills that I have acquired.

Core Qualifications

Organizational skills

Excellent communication skills

Microsoft Word, Excel, PowerPoint

Outstanding interpersonal skills

Team leadership

Quick learner

Team leadership skills

Issue resolution

Education and Training

Youngstown State University Youngstown, Ohio

High School Diploma Biology

Continuing Education

Accomplishments

Accounts Payable/Receivable

Retrieved majority of company's monetary loss due to lack of upkeep with accounts receivables.

Managed the accounts payables to prevent any further loss in the company's finances.

Quality Assurance

Ensured quality of customer retention by resolving all customer concerns in a timely fashion, while maintaining the confidence,trust, and satisfaction of my customers.

Experience

September 2006 to July 2011

Goodyear South Central Tire & Auto Warren, Ohio

Store Supervisor

Answered questions regarding the store and its merchandise

Demonstrated use and care of merchandise

Prepared sales slips

Stocked shelves and supplies and organized displays

Organized racks and shelves to maintain the visual appeal of the store

Verified that all customers received receipts for purchases

Developed positive customer relationships through friendly greetings and excellent service

Fielded hundreds customer service calls per day

Recommended and helped customers select merchandise based on their needs.

Documented all customer inquiries and comments thoroughly and efficiently.

Received and processed cash and credit payments for in-store purchases.

Informed customers about sales and promotions in a friendly and engaging manner.

Contacted other store locations to determine merchandise availability.

Discovered major instances of fraud, embezzlement and large balances due.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development

Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Systematically increased office organization by filing/documenting system and customer database protocols.

Communicated with customers via phone, email, and in person to obtain payments on outstanding accounts or accounts requiring monthly payments.

Oversaw inventory and office supply purchases.

April 2010 to January 2011

GEneral Motors (Aerotek) Lordstown, Ohio

Production Supervisor

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Completed and mailed bills, contracts, policies, invoices and checks.

Supervised production schedules, production quality and on time delivery.

Created and updated department work instructions and reports on a regular basis.

Worked with quality manager to improve efficiency and productivity by eliminating waste and production constraints.

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

Prepared folders and maintained records of newhires,transfers, and retirees.

Additional Information

COMMUNITY SERVICE: Youth Assistant (New Freedom Missionary Baptist Church) organizing group projects, supervising youth from ages 0 to 18 years of age, maintaining discipline, decorating for events, planning of special events, assisted with voter registration, served in all community benefit dinners, fundraising, and participated in semi-annual community clean up.

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