Customer Service Sales

Katja Watson

Email: abow6u@r.postjobfree.com

Address:

City: Greer

State: SC

Zip: 29650

Country: USA

Phone: 864-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

A highly motivated professional with a record of increased responsibility. Customer focused and goal driven with diverse industry experience. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills. Diplomatic and tactful with professionals and nonprofessionals at all levels. Thrive in both independent and collaborative work environments. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports as well as meeting deadlines and goals. Flexible and versatile and able to maintain control under pressure and in deadline driven environment. Poised and competent with demonstrated ability to easily transcend cultural differences.

Educational Background:

High School Dipolma from Fachhochschule, Detroit MI 1/2001 to 7/1989 (Economics)

High School Dipolma from, Detroit MI 1/2001 to 10/2012

Job History / Details:

Executive Summary

A highly motivated professional with a record of increased responsibility.

Customer focused and goal driven with diverse industry experience. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills. Diplomatic and tactful with professionals and nonprofessionals at all levels. Thrive in both independent and collaborative work environments. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports as well as meeting deadlines and goals. Flexible and versatile and able to maintain control under pressure and in deadline driven environment. Poised and competent with demonstrated ability to easily transcend cultural differences.

Core Qualifications

Client account management

Background in Sales, Customs, Logistics, Hospitality

Staff training/development

Consistently meet goals

Fluent bilingual in English and German

Excellent communication skills

Exceptional customer service

Administrative support

Goal oriented -Meets/exceeds goals

Team liaison

Attention to detail

Administrative operations

Business correspondence

Networking skills

Proficiency in Microsoft Office and various Database/Software programs

Advanced Internet skills

Data management

Reports generation and analysis

Filing and data archiving

Logistics and Supply Chain experience

Positive and upbeat

Analytical problem solver

Strong interpersonal skills

Resolution-oriented

Passion for customer satisfaction

Analytical

Persuasive communication expertise

Professional Experience

January 2012 to June 2012

Roedl Langford DeKock Greenville, SC

Executive Administrative Assistant

Administrative support to senior management

Writing, depositing and processing checks for multiple clients

Processing incoming and outgoing mail for multiple clients

Adhering to all confidentiality requirements at all times

ProSystem Practice and ProSystem Engagement Software

Filing and Data Archiving

Accounts payable/receivable Client Billing Assisting management with the finalization of various tax documents.

January 2012 to June 2012

Kathy Ray Enterprises Manteo, NC

General Manager

Screening, hiring, supervising, training and managing employees Conducting daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Scheduling Managed accounts payable, accounts receivable and payroll

Correctly calculating inventory and ordering appropriate supplies

Tracking community events and contacting local leaders regarding inclusion in charitable events and other promotional activities

Maintaining budget and employee records, prepare payroll, accounts payable/receivable and monitoring of bookkeeping records.

Meeting and communicating with customers, sales reps, and suppliers Organizing special events, including receptions, charitable events

Ordering and scheduling delivery of supplies

Managing POS software

Investigating and resolving customer inquiries and complaints in an empathetic manner

Promoting a positive atmosphere and went above and beyond to guarantee each customer received exceptional service

Outer Banks Restaurant Association Award 2010

August 2011 to November 2011

HKA Enterprises BMW Greenville, SC

Supply Chain Management

Efficiently ensuring availability of the required quantity of exact parts at the needed time Controlling supplies and stock by timely planning the correct quantity of parts, while at the same time optimizing the stock on hand

Performing basic data processing and parameter administration in the Material Planning system Monitoring SAP system for supplier delivery status, internal material inventory status, production status, and delivery status

Tracking vendor performance and delivery status

Interacting with vendors and logistics service providers

Forecasting, reports and presentations including graphs Building sales forecasts and schedules to reflected desired productivity targets.

Overseeing and managing the Direct Delivery program Acting as a contact to all suppliers and carriers, logistics association, and institutions Negotiating claims for damaged parts.

March 2005 to October 2009

Sandler and Travis Trade Advisory Services Farmington Hills, MI - Greenville, SC

Business Representative / Analyst

German Business Contact for the General Motors Europe Project in Farmington Hills, Mi from 2005 - 2007

Providing on-site customs services such as data management, customs compliance as well as logistics and freight forwarding at General Electric Logistics Operations in Greenville, SC since 2007

Requesting, compiling and helping clients with the completion of all necessary customs documentation

Import/Export entry documents

Pay of customs duty as well as ensuring duty savings through special programs such as Free Trade Agreements etc

Staying abreast of changes in import or export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues

Training of new team members

Promotion from Business Representative to Analyst within one year

Building strong business relationships with global suppliers while representing Sandler and Travis Trade Advisory Services and General Motors Europe

Providing various translations for different teams as well as General Motors and contacting German-speaking suppliers on their behalf

Project presentations

Data entry and updating of various Microsoft and in-house databases

Negotiating and arranging transport of goods with shipping or freight companies

February 2003 to March 2005

LA Weight Loss Novi, MI

Store / Sales Manager

Raised first year revenue by 32 percentage

Training and coaching of sales staff

Meeting and exceeding sales goals

Counseling of clients

Resolving customer service issues and prevention of refunds

Payroll and scheduling Attended and organized various sales and management workshops

Daily opening and closing procedures

Ordering and maintaining of all office equipment and supplies.

January 2000 to February 2005

Self-employed Detroit, MI

Language Instructor

Teaching German for the Avondale school district enrichment program

Teaching German to executives and employees of various companies such as Daimler Chrysler and ZF Lemforder

Private tutoring for students of all ages

Creation of lesson plans and tests.

Education

1998,

Bachelor's Degree Economics

1994,

High School Diploma

References

Solid references available upon request

Contact this candidate