Administrative Assistant Customer Service

Greta Lanier

Email: ********@****-****.***

Address:

City: Kenansville

State: NC

Zip: 28349

Country: USA

Phone: 910-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable administrative assistant skilled with working with a diverse group of people. Personable with the ability to multi-task and prioritize. Dedicated and loyal with excellent people skills. Driven and motivated to perform beyond expectations. Healthcare professional with over 5 years experience in a hospital setting, first in Admissions and then in Respiratory. Administrative professional with over 13 years experience in Law Enforcement setting.

Educational Background:

High School Dipolma from James Sprunt Community College, Kenansville NC 1/2001 to 5/1996 (Accounting and Business Administration)

Job History / Details:

Career Overview

Energetic and reliable administrative assistant skilled with working with a diverse group of people. Personable with the ability to multi-task and prioritize. Dedicated and loyal with excellent people skills. Driven and motivated to perform beyond expectations.

Healthcare professional with over 5 years experience in a hospital setting, first in Admissions and then in Respiratory. Administrative professional with over 13 years experience in Law Enforcement setting.

Skill Highlights

Administrative support

Problem resolution

Schedule management

Meets/exceeds goals

Self-starter

Typing 75 WPM

Inventory systems

Medical terminology

Quality assurance

Meeting deadline

Attention to detail

Microsoft Office skills

Administrative operations

Staff motivation

Employee training and development

Business correspondence

Filing and data archiving

Patient charting

Core Accomplishments

Operations

Collaborated with Sheriff and Captains to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including working as the Sheriff's assistant, payroll for over 100 employees, personnel management, accounts payable and receivable and assisting law enforcement officers in their day-to-day operations. Administrator of 4-5 computer software programs utilized by the office.

Scheduling: facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork. Also worked extensively with NC Sheriff's Education and Training Standards Commission on personnel certification.

Multitasking: Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Customer Service: Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

November 2002 to Current

Duplin County Sheriff's Office Kenansville, NC

Administrative Assistant to the Sheriff

Under direction of the Sheriff my responsibilities included (but were not limited to):

Responsible for planning and directing the receipt, disbursement and accounting of Duplin County Sheriff's Office revenues and expenditures.

Responsible for professional work in the overall review, preparation, and administration of the budgets for Duplin County Sheriff's Office.

Assists in the preparation of the budgets through the review and analysis of complex and sensitive departmental/program requests and issues for presentation to appropriate county officials and/or commissioners.

Ensures compliance with federal, state, and local laws and policies regarding financial operations.

Preparation of payroll for all personnel under the direction of the Duplin County Sheriff's Office

Maintain employee personnel files and reporting of personnel to N.C. Sheriff's Standards

Responsible for ensuring the mandated training for all personnel (full-time and reserve officers) has been completed annually and reported to N.C. Sheriff's Standards for certification

Responsible for the purchasing of equipment, supplies, and vehicles for the agency.

Administers or makes recommendations for routine personnel matters affecting subordinates, including interviewing applicants, hiring, assigning, scheduling, promoting, disciplining, terminating, etc., preparing and submitting various reports and records as required by Sheriff of Duplin County.

Responsible for applying for grants upon approval by the County Commissioners and management of the grants approved.

Assists supervisors in Detention Center with reports required by state and federal government

Responsible for procurement of supplies for the facility, inmate supplies, and equipment

August 1999 to November 2002

Duplin County Sheriff's Office Kenansville, NC

Telecommunicator (911 Dispatcher)

Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems.

October 1997 to August 1999

Duplin General Hospital Kenansville, NC

Respiratory Care Practitioner

Under the direct supervision of a Respiratory Therapist, I provided patient care for individuals suffering from diseases that make breathing difficult such as asthma or emphysema. Often, this involved giving chest physiotherapy or massage, using ventilators or administering inhalant medications or oxygen. I also received instructions from physicians, concerning patients' medical conditions and needs. Based on these instructions, I would perform ordered tests to determine how well patients were breathing and then develop treatment plans to reach the goals outlined by physicians.

August 1994 to October 1997

Duplin General Hospital Kenansville, NC

Admissions Technician

Admitted patients by gathering and recording physician, patient, and payment responsibility information; answering questions; providing hospital and hospital services information.

Also responsible for running reports for the hospital and performing end-of-day "close-out" procedures.

Education

1996 James Sprunt Community College Kenansville, NC

Associate of Arts Accounting and Business Administration

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