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Customer Service Air Force

Location:
Fort Bragg, CA
Posted:
October 05, 2012

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Resume:

Anthony Parker

Email: abow5q@r.postjobfree.com

Address:

City: Fort Bragg

State: CA

Zip: 95437

Country: USA

Phone: 707-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experienced Air Force Veteran with strong leadership and relationship-building skills.

Educational Background:

High School Dipolma from Fort Bragg High School, Fort Bragg CA 1/2001 to 6/2001 (General)

Job History / Details:

Professional Profile

Experienced Air Force Veteran with strong leadership and relationship-building skills.

Qualifications

Strong verbal communication

Conflict resolution

Microsoft Office

Team leadership

File/records maintenance

Data management

Reports generation and analysis

Process implementation

Customer Service

Computer literate

Computer proficient

Quick learner

Good with hands

Relevant Experience

Computer Proficiency

Used Microsoft Excel to develop spreadsheets.

Merged Microsoft Excel spreadsheets with Access Database to generate reports for Pentagon

Project Management

Worked directly with Air Staff and Retraining Policy office to meet yearly objectives to balance the Air Force manning levels to a percentage 90 fill rate.

Maintained Access Database tool used to verify individuals personal information and check eligibility for desired jobs

Effective Communication

Worked daily with customers to get them qualified for their desired jobs.

Project Development

Collaborated with Right Now Technologies team in the development of an new and improved on-line retraining program.

Supervision

Supervised team of 10 Air Force members and trained 4 civilians.

Experience

January 2006 to April 2011

United States Air Force Randolph Air Force Base, TX

Transitions Technician

Provided onsite training to 18 people military and civilian on computer systems.

Monitored multiple databases to keep track of all military position vacancies.

Supervised military and civilian contractor merger

Effectively controlled the release of proprietary and confidential information for Air Force Policy.

Supported Chief Officer with daily operational functions.Obtained documents, clearances, certificates and approvals from Career Field Managers

Deployed to Iraq for 6 months in support of Operation Iraqi Freedom

November 2002 to January 2006

United States Air Force Grand Forks Air Force Base, ND

Personnel Journeyman

Received Personnel Manager of the year award for 319 Mission Support Squadron, 319 Air Refueling Wing, and Air Mobility Command.

Maintained all Air Force requirements while in a percentage 60 manned office. Processed 415 reenlistment contracts and 174 reenlistment bonuses worth $700,000. Processed 20 initial enlistment bonuses totaling $50,000.

April 2000 to November 2002

McDonalds Fort Bragg, CA

Store Manager

Carefully interviewed, selected, trained and supervised staff.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Developed and maintained exceptional customer service standards.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Optimized profits by controlling food, beverage and labor costs on a daily basis.

Led and directed team members on effective methods, operations and procedures.

Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Prepared for and executed new menu implementations.

Oversaw front of house personnel to maintain adequate staffing and minimize overtime.

Maintained a safe working and guest environment to reduce the risk of injury and accidents.

Performed restaurant walk-throughs to gauge timeliness and excellent service quality.

Education

2001 Fort Bragg High School Fort Bragg, CA



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