David A. Schlesinger

907-***-****

References

Letters of Recommendation

Appraisal

Diplomas and Certificates

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David A. Schlesinger

**** ******** **** **. ****h Las Vegas, NV 89031 907-***-**** abow4v@r.postjobfree.com

PROJECT MANAGEMENT

Accomplished, forward-thinking professional with a solid background in spearheading all

key phases of numerous IT and Service Delivery projects, which are consistently completed

on time and under budget. Champions solutions that help meet targeted objectives as well

as reduce expenses. Thrives within pressure-ridden environments. Exhibits superior

communication while collaborating with clients and leading/developing top-quality

technical teams. Areas of expertise include::

*Project Management

*Managed Services

*Change Management

*Recruiting/Hiring

*Risk Management

*Process Improvement

*Team Leadership

*Contract Negotiations

*IT Services

*Cost Control

*MS Project & Visio

*Desktop Support

*Service Delivery

*Client Relations

*Quality Assurance

*Project Scope

SELECTED HIGHLIGHTS

Attained ITIL Foundation's V3 Service Management Certification as well as Project

Management Professional (PMP) Certification.

Achieved record-breaking departmental profitability while serving as Technical Services

Manager at DenaliTEK, Inc. and facilitating numerous cloud computing projects.

Directed an offshore transition initiative involving a $70M, 200-desktop Sempra energy

account led training and knowledge transfer of workflow management functions to India

while coordinating with offshore staff; realized $1.2M savings in a 4-year span, with zero

adverse impact on operations.

Oversaw the successful transition from an old, non-flexible CRM system to a new

customizable CRM system, generating cost savings of nearly $500K.

SELECTED HIGHLIGHTS

LAWES PMO(Anchorage, AK)

Senior Project Manager2012 to Present

Assume accountability for project scope, planning, and execution of various video

teleconference initiatives for a key client (GCI, Inc.).

- Led video teleconferencing upgrades for Northwest Arctic Borough School District (core

equipment & 14 endpoints) and Lower Kuskokwim Borough School District (core equipment and

65 endpoints).

DENALITEK, INC.(Anchorage, AK)

Technical Services Manager2009 to 2011

Coordinated maintenance and network and desktop support initiatives for 60 contracted

small and medium sized businesses with 320 servers and 1000 desktop and laptop computers.

Recruited, hired, and mentored employees.

- Doubled the size of department within first year of joining company; improved employee

retention rates by 30% during this time.

- Yielded zero harmful security breaches or loss of client data during tenure.

COMPUTER SCIENCES CORPORATION C.S.C. (San Diego, CA)

Cross-Functional Manager/Project Manager2004 to 2008

Ensured the fulfillment of statement of work for desktop and network services being

delivered to 12,000 desktops, including mission critical functions. Introduced cost

effective strategies and served as a member of account Change Management Review Board.

Instilled continuous improvement in service metrics.

- Reduced average ticket queue times 25% after leveraging dashboard reporting systems and

collaborating with clients to define clear objectives; frequency of technician ticket

updates was doubled.

- Facilitated offshore transition and knowledge transfer efforts while meeting all

service levels.

- Oversaw a Customer Relationship Management (CRM) Software Transition project.

Workflow Manager2002 to 2004

Created and implemented technician training programs for asset management and ticket

updating efforts

- Garnered a 20% improvement in accuracy of asset updates and 23% increase in ticket

updating, bringing both above the 99.5% S.LA. Level.

- Created new processes (and process library) for queues during an 8,000 desktop

expansion support project for Sempra exceeded 99.5% S.L.A.s for six consecutive years.

BACKUP/SKYDESK(San Diego, CA)

Technical Support Supervisor2000 to 2002

Addressed and resolved issues related to online backup software.

- Created an online question/answer database that led toward a 30% reduction of incoming

calls and $78K reduction in labor costs; yielded an additional $85K in savings via the

creation of prepared response e-mails, which lowered reply e-mail rates by 35%.

- Achieved first call resolution rate of 95% and end user satisfaction rate of 98%.

Previously held titles of Phone Support Technician / Vendor Manager (Community Care

Network) and Desktop Support Technician (City of San Diego); also served with the U.S.

Marine Corp (honorably discharged). Ten years resort hospitality business experience

including front desk, night auditor, and general manager.

EDUCATION /

CREDENTIALS

Project Management Professional Certification PMP # 502389,Renews December 2014

ITIL Foundation V3 Service Management Certification

Master of Business Administration, Technology Management Focus University of Phoenix

Bachelor of Science in Business Administration Colorado State University

EDUCATION /

CREDENTIALS

I.T. Advisory Council, Charter College (Anchorage AK

Project Management Institute

Association of Information Technology Professionals

Copyright 2011 David A. Schlesinger

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