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Customer Service Management

Location:
Fairburn, GA
Posted:
October 03, 2012

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Resume:

Jovonia Bellamy

Email: abow2p@r.postjobfree.com

Address:

City: Fairburn

State: GA

Zip: 30213

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated, personable business professional with over 3 years of supervisory experience in office management and business operations combining operational skills with strong oral and written communicative skills. Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Educational Background:

High School Dipolma from Grand Canyon University, Phoenix AZ 1/2001 to 5/2012 (Health Science)

Job History / Details:

Professional Profile

Motivated, personable business professional with over 3 years of supervisory experience in office management and business operations combining operational skills with strong oral and written communicative skills.

Flexible and versatile able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

Qualifications

Office Management

Business Operations

Strong Oral and Written Communication Skills

Supply Management

Space Management

Building Maintenance

Project Management

Report Preparation

General Office Skills

Customer Service

Computer Savvy

Front Office Operations

Emergency Management

EMT-I

Hazmat Operations

OSHA Certified

NIMS Training

Certified Fire Protection Specialist

Relevant Experience

Over 5 years of supervisory experience in office management and business operations combining operational skills with strong oral and written communicative skills. Functional in supply management, space management and building maintenance. Consistent record of adaptability as a team player and leader for over 5 years. Computer literate in Excel, MS Word, and Power Point Software Applications.

Experience

May 2012 to 10/3/2012 12:00:00 AM

City of College Park FD College Park, GA

Community Customer Service Protection Specialist

Job duties range from providing physical and mental strategies to save lives. This job takes much courage and determination; good judgment and problem-solving skills, interpersonal and leadership skills, and must be in physical shape with excellent records in stamina, strength, agility and coordination. He/she must also have a strong desire to help people and be able to work under pressure and under hot temperatures.

Administering first aid or CPR to victims; rescuing victims from burning sites; driving and operating fire-fighting vehicles; assessing situations and fire conditions; responding to calls for assistance; inspecting fire sites after extinguishing flames; educating the public about fire prevention; inspecting building for fire hazards; and preparing written reports about fire incidents, among others.

January 2009 to September 2011

Atlanta Fire Rescue Atlanta, GA

Workers Compensation Liaison (Community Protection Specialist)

Investigated injury claims related to an insured business to determine coverage. Managed the complete claim from start to finish. Determining if injury arose out of employment. Managed and drove assigned claims to conclusion.Referred claims to Unit Manager for assignment to a Case Manager. Conducted complete investigation of questionable claims, including timely 3-point contact.

Remarkable experience of handling Workers Compensation claims Sound knowledge of all policy, coverage and endorsement implications and AOE/COE issues Wide knowledge of legal and medical terminology regarding workers' compensation and federal regulations Proficient with Proprietary Claims Management software and MS Office Suite Ability to compile and analyze data for administrative decisions Ability to learn and implement legal rules, procedures, concepts and terminology Ability to conducted basic arithmetical calculations Ability to handle general office equipment Ability to handle public in a tactful and courteous manner

July 2006 to December 2008

Atlanta Fire Rescue Atlanta, GA

Recruiter in the Backgrounds Division (Community Protection Specialist)

Has considerable knowledge of the principles, practices and procedures of the City and the various department operations and functions. Has considerable knowledge of fire operations and emergency medical practices, policies and procedures as necessary in the completion of daily responsibilities. Has considerable knowledge of all applicable laws, ordinances, policies, standards and regulations pertaining to the specific duties and responsibilities of the job. Knows how to keep abreast of any changes in policy, methods, operations, budgetary and equipment needs, etc. as they pertain to departmental and emergency medical operations and activities. Is able to effectively communicate and interact with subordinates, elected officials, management, employees, members of the general public and all other groups involved in the activities of the City as they relate to the department. Is able to assemble information and make written reports and documents in a concise, clear and effective manner. Has good organizational, management, human relations, and technical skills. Is able to use independent judgment and discretion in managing subordinates including the handling of emergency situations, determining and deciding upon procedures to be implemented, setting priorities, maintaining standards, and resolving problems. Has the ability to comprehend, interpret, and apply regulations, procedures, and related information. Has the mathematical ability to handle required calculations. Is knowledgeable and proficient with fire equipment and emergency medical devices and machines. Is able to read, understand and interpret fire and emergency medical reports and related materials.

May 2004 to December 2005

U.S. Army Ft. McPherson, GA

Logistics Supervisor/Management Assistant

Provide analytical,administrative management, budget and procedural support to the Division Chief and Directors. Advise and assist supervisors/employees concerning performance appraisal procedures

Review assigned aspects of programs and functions to assess compliance with applicable laws, regulations, policies and procedures, adequacy of internal control system and other assigned review areas.

Direct, develop, and perform logistics management operations involving planning, coordinating or evaluating the logistical actions required to support specific missions.

Principle adviser for logistical policies and procedures, consisting of equipment, supplies, ammunition, transportation and water.

Establish accountability and responsibility for all divisions equipment and supplies, perform inspections and inventories of equipment on a cyclic basis.

Initiate procurement requests for supplies and equipment, and other contract services, track status and assure timely delivery to meet mission requirements.

January 2002 to April 2004

U.S. Army Ft. Drum, NY

Administrative Operations Assistant

Conducted studies and gathered information to determine requirements for transportation assets, communication devices, office automation hardware and software, and training.

Assisted in the operation, management and planning of the organization, coordinated meetings and agendas; represented supervisor in both internal and external settings.

Prepared initial draft of a variety of personnel documents including award recommendations, performance plans, letters of commendation or recommendation, responses to correspondence for which replies are required.

Performed physical inventory reconciliation as needed, and assisted in identification and disposal of surplus supplies.

Performed duties of directorate secretary, such as updating the Director's calendar, prepared travel orders and scheduled conferences for all Directorate of Installation Support (DIS) employees.

Assisted with the development of directorates standing operation procedure (SOP).

December 2000 to December 2001

U.S. Army Seoul Camp Yongsan, Korea

Administrative Services Assistant

Provided administrative management and procedural support to the managers, advised and assisted supervisors/employees concerning training classes.

Maintained suspense files on administrative personnel actions ensuring timely submission of suspense items.

Received and reviewed incoming administrative/logistical personnel related correspondence, directives, regulations, instructions, publications and other written materials.

Received calls, greeted visitors, and directed to staff members only those contacts needing their attention or action. Take care of routine matters and, on the basis of knowledge of the programs or operations, referred other inquiries to appropriate personnel.

Collected, Sorted, and distributed incoming mail.

Performed physical inventory reconciliation as needed, and assisted in identification and disposal of surplus supplies.

Education

2012 Grand Canyon University Phoenix, AZ

Bachelor of Science Health Science

GRAND CANYON UNIVERSITY Phoenix, AZ

Bachelor of Science Degree Awarded: Professional Development/Advanced Patient Care Degree,

Graduated May 2012

GPA: 3.2/4.0

(Four-year advanced degree requiring 30-34 credit hrs. per quarter.)

Affiliations

Burn Foundation 2006-Present

Children Cancer Fight HOPE 2008-Present

Women of Excellence 2004-Present



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