Customer Service High School

DOMINIQUE LASSITER

Email: abow26@r.postjobfree.com

Address:

City: Portsmouth

State: VA

Zip: 23703

Country: USA

Phone: 757-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To secure a position with a well-established organization that will enable me to use my strong organizational skills, leadership experience, education, and knowledge of customer service and ability to work well with others to become an asset to your company.

Educational Background:

High School Dipolma from Norfolk State University, Norfolk VA 1/2001 to 5/2011 (Sociology)

High School Dipolma from, Norfolk VA 1/2001 to 10/2012

Job History / Details:

Career Overview

To secure a position with a well-established organization that will enable me to use my strong organizational skills, leadership experience, education, and knowledge of customer service and ability to work well with others to become an asset to your company.

Core Strengths

Service solutions expert

Multi-line phone operation proficiency

Dedicated to process improvement

Conflict resolution proficiency

Strong problem solving ability

Troubleshooting skills

Telecommunications knowledge

Proficient with Microsoft Office Suite

Accomplishments

.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently commended by superiors for resolving volatile customer situations quickly and courteously.

Work Experience

May 2006 to Current

Capital One Chesapeake, VA

Sr. Customer Service Rep/Internet Tech Specialist

Effectively manages a high-volume of inbound and outbound customer calls.

Developed effective relationships with all call center departments through clear communication.

Provided accurate and appropriate information in response to customer inquiries.

leads training sessions with team members

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Managed high call volume with tact and professionalism.

Trained staff on how to improve customer interactions.

April 2008 to August 2009

TRUTH Mentoring Program Richmond, VA

Counselor

Encourage clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships.

Guide clients in the development of skills and strategies for dealing with their problems.

Prepare and maintain all required treatment records and reports.

Counsel clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.

Collect information about clients through interviews, observation, and tests.

December 2009 to June 2010

Virginia Beach Psychiatric Center Virginia Beach, VA

Intern

Engaged in studies on mental health problems in adults focusing on early childhood and environmental factors that may have contributed to health problems.

Assisted Occupational Therapists with rehabilitations sessions pointed at enhancing speech and motor skills.

Performed administrative tasks to include initial interview notes, patient data entry and scheduling recurring visits of patients.

August 2009 to December 2009

Children's Hospital of the Kings Daughters Norfolk, VA

Intern

Aided in therapeutic counseling sessions with parents of sick children.

Researched industry success stories to gather knowledge of proven standards when dealing with parents of severely ill children.

Maintained accurate patient data forms which improved efficiency of checking patients in and out of care.

Educational Background

May 2011 Norfolk State University Norfolk, VA

Bachelor of Arts Sociology

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