Customer Service Quality Assurance
Resume:
Confidential User
Email: ********@***********.***
Address:
City: fredericksburg
State: VA
Zip: 22407
Country: USA
Phone: 540-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
seeking a job that i can use my managment skills in. I have my class B license. I was a meat cutter for 8 years
Educational Background:
Job History / Details:
AARON MILES
11914 oakhurst Dr frederericksburg, Virginia 22407
RETAIL MANAGEMENT
Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Proactive and a savvy leader with strengths in operations management, strategic planning, negotiations, recognizing and accelerating peer's strengths, and detail oriented problem solver with excellent analytical and critical thinking skills. Efficient and highly motivated with working knowledge of the principles and techniques of effective supervision and proven ability to work effectively in busy environments with positive results. Strategic thinker and results-oriented recognized ability to handle various organizational functions and lead productive teams in exceeding company goals.
Core Competencies
Organizational Leadership * Customer Service * Inventory Control * Operations Management * HR Functions * Staff Supervision * Staff Training & Development * P&L Management
PROFESSIONAL EXPERIENCE
Foodlion LLC. 1998 - 2012
Assistant Store Manager
Handled recruitment, conducted training, and coached all employees regarding products in order to meet customers need and minimize customer complaints. Managed staffing to ensure operations run smoothly and complies with Company standards. Coordinated and implemented company policies, procedures and programs. Handled inventory control and ensured displays are in line with company standards. Managed supplies and outside buys. Promoted and maintained safety in all aspects of the daily operations. Handled customer's inquiries and complaints, ensuring resolutions are provided in a timely manner. Managed stores P&L, handled ordering of supplies and prepared store for inventory. Ensured interior and exterior of store is maintained to company standards.
Market Manager 2002 - 2009
Handled all aspect if recruitment process, interviewed, hired and trained employees. Managed inventory control, handled ordering of supplies and checked in trucks. Ensured compliance with company and legal policies, procedures, and regulations. Oversaw safety, operational and quality assurance routines, developed and implemented action plans, and provided direction and guidance on executing company programs and strategic initiatives. Provided a positive working environment and handled employee issues appropriately and in a timely manner.
KeyHighlight:
* Received outstanding performance award for controlling shrink in 2002.
* Increase sales over last year by 15% in 2006
Part Time Stocker, Produce Clerk, Deli Clerk 1999 - 2002
Handled stocking of merchandise on shelves. Handled unloading of trucks and checked in products. Handled inventory control to maximize product freshness and availability. Received orders from customers, prepared food and handled special orders. Ensured efficient, informative, and friendly service according to established customer service vision and standards. Ensured that department shelves, displays, aisles and storage areas are in clean, orderly condition, meeting health department standards.
KeyHighlight:
* Trained to become a meat cutter in 2002.
Frontend Associate 1998 - 1999
Handled bagging of grocery items, ensured store in maintained clean at all time. Assisted customer to get shopping carts and walked customers to their cars. Maintained a clean and safe environment for all customers and all associates. Placed merchandise in a storage area, store display and/or in a customer's shopping cart. Handled all equipment in a safe and proper manner. Serviced customers out of doors in all weather conditions.
EDUCATION AND CREDENTIALS
Perryville High School Class - High School Diploma, 2001
TRAININGS:
Training Classes: Leader Ship Training: Hiring Classes: Diversity and Inclusion Classes: Acis Training: OSHA Classes: Management Classes: Inventory Control Courses: Cool Handling Classes: Safe Mark Certified Class: Proper Ordering: Control Labor: How to Control Shrink: How to Write Good Orders: How to Handle Recalls on Product: Sexual Harassment Classes: How to Increase Sales: Computer Assisted Ordering
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