Customer Service High School

Arnold Ferrari

Email: ********@**-********-********.***

Address:

City: Elk Grove

State: CA

Zip: 95758

Country: USA

Phone: 916-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dynamic customer service professional with 2 years client interface experience. Personable and responsible cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from Menlo College, Atherton CA 1/2001 to 5/2011 (Accounting/ Fianance)

High School Dipolma from Laguna Creek High School, Atherton CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Dynamic customer service professional with 2 years client interface experience. Personable and responsible cashier with 2 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Excellent communication skills

Microsoft Word/Excel proficient

Telecommunication skills

Adaptability

Multi-tasking

Self-motivated

Highly competitive

Internet Savvy

Attention to Detail

Invoice processing

Quick learner

Active listening skills

Client development

Problem Solving

Computer Proficient

Goal-oriented

Time Management

Work Experience

February 2011 to Current

Ferrari Computer Services Elk Grove, CA

Co-Owner

Manage call flow and respond to technical support needs of customers.

Display courtesy and strong interpersonal skills with all customer interactions.

Built and maintained successful relationships with service providers, dealers and consumers.

Resolve customer issues in a clear, courteous and straightforward manner.

Maintain composure and patience in face of difficult customer situations.

Identify and solved technical issues with a variety of diagnostic tools.

August 2010 to April 2011

Menlo college Atherton, CA

Student IT Help Desk

Assisted students and staff in person and via telephone.

Maintained cleanliness and presentation of the help desk area.

Provided base level IT support to company personnel.

Provided base level IT support to non-technical personnel within the business.

Installed software, modified and repaired hardware and resolved technical issues.

December 2009 to April 2010

CS Tactical Elk Grove, CA

Data Entry

Entered products into online store

Sales of products re-entered raised 20 percentage

Educational Background

2015 Menlo College Atherton, CA

In Progress Business Administration

3.1 GPA while attending

Coursework in Business and Marketing

Continuing education elsewhere in Accounting/Finance

Student Athlete

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