Customer Service High School

Pauletta Powell

Email: ********@*************.***

Address:

City: Reeds Spring

State: MO

Zip: 65737

Country: USA

Phone: 417-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service specialist with over 15 years retail and supervisor experience in a fast-paced, team-based environment. Customer-focused with a solid understanding of the dynamics of the retail.

Educational Background:

High School Dipolma from Kishwakee Community College, Malta IL 1/2001 to 5/1977 (High school diploma)

Job History / Details:

Career Overview

Motivated customer service specialist with over 15 years retail and supervisor experience in a fast-paced, team-based environment.

Customer-focused with a solid understanding of the dynamics of the retail.

Core Strengths

Fast learner

Strong client relations

Adaptive team player

Visual merchandising proficiency

Inventory control familiarity

Training development aptitude

Accomplishments

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Work Experience

December 2000 to June 2010

WalMart Dekalb, Illinois

Jewelry Dept Manager

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Trained new employees by providing knowledge of specific store tasks and policies.

Cooperated with the accounting departments on invoicing and shipping problems.

Stocked and rotated inventory regularly.

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Organized the store by returning all merchandise to its proper place.

Replenished merchandise shelves with items from the stockroom.

Took special orders in person to generate additional revenue.

Built long-term customer relationships and advised customers on purchases and promotions.

Processed merchandise returns and exchanges.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Answered customer questions regarding store merchandise, department information and pricing.

Participated in physical inventory counts every year.

Provided an elevated customer experience to generate a loyal clientèle.

Educational Background

1977 Kishwakee Community College Malta, Illinois

GED

High school diploma

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