Customer Service Loss Prevention

Scott H. Kalina

Email: ********@*************.***

Address:

City: Freeburg

State: IL

Zip: 62243

Country: USA

Phone: 618-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Started off in Loss prevention in a retail environment while putting myself thru college for three years. Dedicated, hard-working team player that relocated to Saint Louis metro area for family. Reliable worker with the ability to learn new concepts and skills quickly while having an upbeat, positive attitude. Service-driven and multi-task-oriented

Educational Background:

High School Dipolma from Lorain County Community College, Lorain OH 1/2001 to 6/2000 (Criminal Justice)

Job History / Details:

Career Overview

Started off in Loss prevention in a retail environment while putting myself thru college for three years.

Dedicated, hard-working team player that relocated to Saint Louis metro area for family.

Reliable worker with the ability to learn new concepts and skills quickly while having an upbeat, positive attitude.

Service-driven and multi-task-oriented

Core Strengths

Opening/closing procedures

POS systems expert

Customer service expert

Shipping and receiving professional

Quick learner

Seasoned in conflict resolution

Active listening skills

Creative problem solver

Markdown/promotional procedures

Store maintenance

Inventory control

Adaptability

Energetic work attitude

Courteous demeanor

Excellent communication skills

Work Experience

September 2011 to February 2012

Beelman Truck Company East Saint Louis, IL

Dispatcher

Communicate daily with customers, drivers, and other dispatchers to optimize the fleet.

Used inventory monitoring skills on a daily basis for customer orders.

Knowledgeable of DOT regulations.

Utilized superior customer service skills, data entry, and accessible reports when routing trucks.

July 2011 to September 2011

Waste Management Saint Louis, MO

Router

Made daily routes for trucks to dispatch to customers

Able to work in a high paced environment while paying attention to detail.

Answered customers questions while proving excellent customer service.

March 2011 to July 2011

Praxair Cahokia, IL

Logistics Planner

Routed bulk and cylinder trucks daily

Made sure all deliveries were made according to customer requests

Ensured all routes built were the most productive and cost efficient

Maintained constant communication with plant managers for daily reports.

December 2006 to July 2010

Amerigas Westlake, OH

Router

Communicated with customers and scheduled dates of service

Made sure safety standards were being upheld by all service techs

Made sure new installs, takeovers, pickups, and lock off were done within a timely manner.

Had daily communications with SSM's for opportunities to service customers better and to maintain district productivity.

Used excellent computer skills to build routes, plot routes, dispatch orders, etc.

January 2006 to January 2007

Home Depot Avon, OH

Loss Prevention Associate

Detained and interviewed persons apprehended for shoplifting in accordance with local laws and company procedures.

Created associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security.

Independently analyzed store data to expose internal fraud and/or operational issues that may cause shrink.

Liaison with local law enforcement and store support center in resolving external theft/fraud cases.

Oversaw store safety and HAZMAT procedures to make sure we were in the scope for the store and government regulations and in 100 percentage compliance.

Educational Background

2000 Lorain County Community College Lorain, OH

Associate of Science Criminal Justice

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