Customer Service Administrative Assistant

Cara Schaffer

Email: ********@**********.***

Address:

City: Newburgh

State: NY

Zip: 12550

Country: USA

Phone: 845-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Administrative Assistant with 10 years experience in Clerical and Office Assistance. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Educational Background:

High School Dipolma from Marlboro High School, Marlboro NY 1/2001 to 6/1997 (General Studies)

High School Dipolma from Orange/Ulster B.O.C.E.S, Marlboro NY 1/2001 to 10/2012

High School Dipolma from Capri Learning Center, Marlboro NY 1/2001 to 10/2012

Job History / Details:

Career Overview

Administrative Assistant with 10 years experience in Clerical and Office Assistance. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Skill Highlights

Administrative support

Meet deadline

Meets/exceeds goals

Self-starter

Medical terminology

Project planning

Attention to detail

Administrative operations

QuickBooks

Filing and data archiving

Core Accomplishments

Event Planning

Successfully planned and executed special events for groups of 50 or more.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Management Support:

Ensured smooth operations by supporting executive team.

Professional Experience

February 2009 to Current

Weber Martial Arts Poughkeepsie, NY

Administrative Assistant

Handled, processed and distributed confidential client information. Assisted with inventory and office supply purchases. Prepared and drafted all outgoing correspondence in a timely manner. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives. Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Directly supported CEO in managing operation workflow. Assisted with events planning. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.

April 2010 to January 2012

Riverview Salon & Day Spa Newburgh, NY

Receptionist / Hair Stylist

Prepared folders and maintained records of new clients. Successfully handled 50 - 70 bills per day. Scheduled and confirmed appointments for Salon and Spa. Assisted in cleaning Salon and Spa. Opened and closed Salon. Provided manicure, pedicure, color, and hair services.

September 2010 to April 2011

Hair Designs Poughkeepsie, NY

Front Desk/ Hair Stylist Assistant

Prepared folders and maintained records of new clients. Provided efficient customer service to clients. Successfully handled 50 to 70 bills per day. Scheduled and confirmed appointments for the Salon. Assisted in cleaning the Salon. Opened and closed the Salon. Assisted with inventory and office supply purchases. Assisted with clients, such as washing and drying hair for senior Stylists.

February 2008 to July 2009

Better Homes & Gardens Rand Realty Central Valley, NY

Personal Assistant

Managed daily office operations. Organized charts regularly in accordance with Real Estate policy and procedures. Performed regular telephone contact with clients, lawyers, Real Estate Agents to discuss status of open files. Prepared folders and maintained records of new clients. Provided efficient customer service to clients. Updated client accounts and information on a daily basis. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Managed incoming and outgoing calls for busy Real Estate Office. Maintained and prioritized daily tasks and projects including: call logs, appointments, reports and general errands.

December 2006 to October 2007

St. Lukes Hospital/ Athena Women's Wellnes Newburgh, NY

Patient Coordinator

Assisted with, insurance records, patient charts and company files using online tracking system. Organized charts regularly in accordance with hospital's policy and procedures. Prepared folders and maintained records of new patients. Provided efficient customer service to clients. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Updated patient accounts and information on a daily basis. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects. Managed incoming and outgoing calls for busy medical office. Scheduled and confirmed appointments for entire medical team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development. Maintained and prioritized daily tasks and projects including: call logs, appointments, reports and general errands. Handled, processed and distributed confidential patient information. Located, checked in and pulled medical records for appointments and incomplete patient charts.

Education

1997 Marlboro High School Marlboro, NY

High School Diploma General Studies

1997 Orange/Ulster B.O.C.E.S Goshen Poughkeepsie, NY

Liberal Arts

June 2009 Capri Learning Center Newburgh, NY

Cosmetology License Cosmetology

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