Customer Service Sales

Mildred Terrero

Email: abovz0@r.postjobfree.com

Address:

City: Miramar

State: FL

Zip: 33023

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Accomplished management professional with over 5 years of experience in directing customer service and sale support functions in fast -paced, high volume environments . Excellent communications and interpersonal skills ; builds rapport and relationship with senior management, peers and clients. Results-focused sales /recruiting professional with diverse experience executing full -cycle recruiting methods to source highly sought after candidates. Assess current industry trends to determine optical talent pools and negotiate terms on both client and candidate sides. Skilled in conflict resolution, strategic planning, needs assessments, account management and complex problem resolution . Technically proficient ion MS Office Suite as well as Sales force and Human Resources Information Systems ( HRIS)

Educational Background:

High School Dipolma from Strayer University, Fort Lauderdale FL 1/2001 to 12/2011 (Human Resource Management)

High School Dipolma from Florida International University, Fort Lauderdale FL 1/2001 to 10/2012

Job History / Details:

Career Focus

Accomplished management professional with over 5 years of experience in directing customer service and sale support functions in fast -paced, high volume environments . Excellent communications and interpersonal skills ; builds rapport and relationship with senior management, peers and clients.

Results-focused sales /recruiting professional with diverse experience executing full -cycle recruiting methods to source highly sought after candidates. Assess current industry trends to determine optical talent pools and negotiate terms on both client and candidate sides. Skilled in conflict resolution, strategic planning, needs assessments, account management and complex problem resolution . Technically proficient ion MS Office Suite as well as Sales force and Human Resources Information Systems ( HRIS)

Summary of Skills

Organizational leadership

Team building

Staff Development /Training

Strategic Analysis &Internal Consulting

Strategic/ Tactical Planning

Operations and Sales Support

Administrative Leadership

Customer Service

New Business Development

Performance Measures

Operations and Data Submission

Accomplishments

Sales and Marketing

Increased annual sales by 15 percentage .

Developed direct mass mailings which resulted in 8 percentage growth of customer base.

Sales and Promotion

Achieved status as one of the top 10 store sales performers in the region.

Assisted in planning and executing trunk-shows and in-store promotional events.

Data Organization

Classified, recorded and summarized numerical and financial data to compile and keep financial records.

Professional Experience

May 2008 to Current

Humana Inc Miramar, FL

Direct Marketing Specialist /Telesales

Created and executed marketing campaigns, including new product introductions and existing product development.Planned and executed events and marketing programs, producing large number of qualified leads.

Increased credibility and client awareness by developing technical/non-Worked closely with all Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Addressed and resolved customer product complaints empathetically and professionally.

Provided accurate and appropriate information in response to customer inquiries.

Accurately documented, researched and resolved customer service issues.

Addressed customer service inquiries in a timely and accurate fashion.

Mastery of customer service management systems and databases.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

product development departments to create and maintain marketing materials for sales presentations and client meetings.Technical marketing collateral and presentations, public relations campaigns, articles and newsletters.Provided operational support for high-volume calls.Complied with federal, state and company policies, procedures and regulations.Reviewed files, records and other documents to obtain information and respond to requests.Health licensed agent in the state of Florida Support agents to handle a high volume of inbound calls.Medicare Sales Licensed in 42 States Awarded President's Club Qualifier Top Producer Specialize in Medicare products

Certified in Senior Products, Direct Sales Marketing (DMS), ethics and compliance, senior sensitivity, etc.

Sale Medicare Advantage, Supplemental, dental and vision plans, etc.

Field sales Representative

Specialize in Medicare, Major Medical and other Insurance products,

Product Marketing at seminars and events

Create events for the community to advertise products

Conduct educational events and seminars

Market to Provider offices in order to become established in their facilities.

August 2006 to May 2008

Forever 21 Retail Miami, FL

Co Manager

Responsible for daily operations of the store.

Respectively mentor, train, develop, manage and promote fellow co-workers and staff.

Practice customer focus techniques to communicate with employees and customers.

Provide excellent customer service.

Assist with merchandising and floor setting.

Coordinate monthly variance reports, budget control, and planning.

Maintain well organized and safe working environment.

Sales planning and budget control.

Loss prevention and inventory control

Recruiter

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Received and processed cash and credit payments for in-store purchases.

Responded to customer questions and requests in a prompt and efficient manner.

Initiated rollout of new enterprise software solution for sales reporting.Surpassed revenue goals in four consecutive quarters.Trained, coached and mentored staff to ensure smooth adoption of new program.Built financial model for new business unit.

April 2003 to August 2006

Gap Inc Aventura, FL

SALES COACH

Training and recruiting to source candidates . Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners as necessary.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Responded to customer questions and requests in a prompt and efficient manner.

Education

2013 Strayer University Fort Lauderdale, FL

Master of Science Human Resource Management

2010 Florida International University Miami, Florida

Bachelor of Arts International Relations

Graduated with a minor in Psychology .

Completed training: Professional Prospecting Skills, Selling Skills and Techniques, Consultative Selling

Concentration in Economics

Related coursework: International Finance, Statistics, Microeconomics

Emphasis on Business Administration

Representative Coursework: Marketing, Public Relations, Promotions Management, Mass Media Key Projects: International Marketing Analysis, Mass Media and the Web

Contact this candidate