Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Oceanside, CA
Posted:
October 03, 2012

Contact this candidate

Resume:

Natalie Shemanski

Email: abovy9@r.postjobfree.com

Address:

City: Oceanside

State: CA

Zip: 92058

Country: USA

Phone: 248-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Hard-working, experienced and licensed Cosmetologist, Esthetican, nail-technician and Salon and Spa manager. Focused on positive results, client satisfaction and a positive, well organized and educated team.

Educational Background:

High School Dipolma from Canton High School, Canton MI 1/2001 to 5/2000 (General ed.)

Job History / Details:

Summary

Hard-working, experienced and licensed Cosmetologist, Esthetican, nail-technician and Salon and Spa manager. Focused on positive results, client satisfaction and a positive, well organized and educated team.

Skills

Employee hiring and retention

Training new and existing staff

Over ten years experience of excellent customer service

Over ten years experience of excellent retail sales and upgrading services

Staff motivator

Menu Developing

Cash Management experience

Creative Problem Solving

Performs well in high-demand, fast-paced environments

Experience in Schedule making

Very dedicated and honest worker

Over ten years experience in the skin care industry as well as salon and spa business

Over five years experience in Bar and Restaurant Management

Excellent customer service back-round and a gifted ability to work well with the public as well as making a positive and lasting impression

Excellent with leading a team of employees in a positive and upbeat manner.

Accomplishments

-Retail leader for four consecutive years.

-Came in first place out of 25 salon employees in 2005 for a team/client building contest.

-Built and maintained long-term, positive relationships with various suppliers to ensure smooth business transactions.

-Consistently recognized by general manager for providing superior customer service and keeping a positive and upbeat personality

-Recognized by turning around and coaching a team of employees to work in a positive and upbeat manor.

Experience

February 2012 to August 2012

Luv nail and Skin care Salon and Spa Ann Arbor, Michigan

Nail tech, Tech Manager

Started of as a nail tech performing a variety of manicures, pedicures, gel polish services, waxing and skin care services in a correct and professional manor. Was promoted to technician manager with in two months of hard work and dedication. Duties as a tech manager included: Leading a team of positive and upbeat technicians, product control, schduling, dealing with customer and staff issues and making sure every situation was handled with, as well as solved in a positive and professional manor. Schduling cost efficient education for staff, as well as myself to excel in both retail and service and clientele boosting.

October 2008 to April 2012

Detroiter Bar Detroit, Michigan

Bar Manager

Hire and train bartenders and wait staff. Scheduling, dealing with customer satisfaction and complaint, ordering and inventory management. Cash management and leading a positive and upbeat team in a very fast paced and high demanding environment .

March 2002 to January 2009

Lesprit Salon and Spa Livonia, Michigan

Esthetician, Cosmetologist, nail tech, Salon and Spa Coordinator

Preformed all duties of a licensed Esthetician, Cosmetologist and Nail tech. Preformed Salon and Spa Coordinator duties and responsibility. Built a large and loyal clientele. Went above and beyond to keep clients happy and coming back in.

Education and Training

2000 Canton High School Canton, Michigan

General ed.



Contact this candidate