Sales Customer Service
Resume:
Jon Stahl
Email: *********@********.***
Address: ***** ***** *** *
City: Catron
State: MO
Zip: 63833
Country: USA
Phone: 573-***-****
Skill Level: Management
Salary Range: 80
Willing to Relocate
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Jon Stahl 29258 State Hwy Z Catron, MO 63833
Phone: 573-***-****
Cell: 573-***-****
E-Mail: *********@********.*** Summary Results-driven, skilled supervisor focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. Highlights Experienced in production scheduling Production line management Knowledge of 5S methodology Root cause analysis Dedication to product quality Strong leadership abilities Conditioning and quality procedure expertise Experienced in production scheduling Goal-oriented Positive and upbeat Excellent communication skills Decisive Exceptional multi-tasker Effective Retail Sales Manager Accomplishments Planned, directed, coordinated and assigned manpower to efficiently meet production and sales requirements for retail and manufacturing positions.
Increased Commercial sales at one location 312%in two years.
US Army Soldier of the Year for Europe
US Army NCO of the year for the 1St Armored Division and the 24th Infantry Division Experience May 2005 to September 2012
Noranda Aluminum New Madrid, Mo
Operations Supervisor Investigated and implement ideas for quality improvement, increased productivity and cost reduction.
Managed documentation of and training on production procedures and work instructions.
Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
Recommended and executed quality improvements for production and product quality. Created and updated department work instructions and reports on a regular basis.
Addressed all personnel issues promptly and professionally.
Drove daily production activities with effective communication and leadership.
Implemented root cause and corrective actions to remove production constraints and improve product quality.
Enforced a culture of lean manufacturing and continuous improvement while providing operational leadership.
Directed the manufacturing process and operational efficiency procedures to achieve goal of first run capability.
Collaborated with the engineering team to adjust and modify production equipment.
Trained, developed and counseled employees to develop a high performing team.
Met aggressive production and safety goals while minimizing equipment downtime.
Escalated safety and quality issues and initiated remedial actions promptly.
Managed product quality to guarantee compliance with quality policies, procedures and systems.
Coached employees in developing and achieving individual performance goals.
Developed and maintained strong and clear communication and rapport with plant personnel.
March 2001 to May 2005
Buchhiets Inc Perryville, Mo
Assistant Store Manager Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained and backed up other customer service managers.
Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Interviewed, hired and trained new quality customer service representatives.
Provided detailed monthly departmental reports and updates to senior management.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Maintained accurate records of past due customer account activity.
Maintained up-to-date knowledge of product and service changes.
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Quoted prices, credit terms and other bid specifications.
Identified prospective customers by using business directories and following leads from existing clients.
Wrote sales contracts for orders obtained and submitted orders for processing.
Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. Built relationships with customers and the community to promote long term business growth. Maintained friendly and professional customer interactions.
June 1997 to March 2001
Lowes Cape Girardeau, Mo
Assistant Store Manager Supervised a sales force of 87 sales associates. Determined merchandise price schedules and discount rates.
Reviewed operational records and reports to project sales and determine profitability.
Trained all incoming sales team members.
Promptly resolved all customer requests, questions and complaints.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Maintained friendly and professional customer interactions.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Placed special merchandise orders for customers.
Contacted other store locations to determine merchandise availability.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Spearheaded inventory control for the store.
Developed commercial sales team to improve customers, sales and satisfaction with deliveries. January 1996 to May 1997 Special Services Manager Placed special orders and called other stores to find desired items.Administered all point of sale opening and closing procedures.
Facilitated monthly and quarterly physical inventory counts.
Trained and served as a peer coach for new sales associates.
Investigated and resolved customer inquiries and complaints in an empathetic manner. Met all customer call guidelines including service levels, handle time and productivity. Solved unresolved customer issues. Trained staff on operating procedures and company services. Provided detailed monthly departmental reports and updates to senior management.
Effectively managed departmental expenses to stay within allocated budget. Maintained accurate records of past due customer account activity.
Hired and trained all sales staff for new store location.
Trained all incoming sales team members.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
January 1981 to July 1996
United States Army Ft Sheridan, Il
Sergeant First Class Retired
Leadership Schools - Primary Leadership Development Course, Basic Non-Commissioned Officer Course, Advanced Non-commissioned Officer Course.
Leadership Experience- Squads 5-10 members, Sections 20-30 members, Platoons 30-45 members, and Company sized units 110-300 members.
Certified trainer
Planned and conducted training at all levels Education Bernie High School Bernie, MO
GED General I took my GED between my Junior and Senior year and went to Southeast Missouri State University Southeast MIssouri State University Cape Girardeau, Mo
Associate of Arts General One year of General Studies University of Maryland Ft Sheridan, Il
Associate of Arts General Worked on general studies during my time in the Army
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