Customer Service Representative

Tanya Fleury

Email: ********@*****-********.***

Address:

City: Brewer

State: ME

Zip: 04412

Country: USA

Phone: 719-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients.Highly enthusiastic customer service representative with 4 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. Enthusiastic customer service/telesales representative with over four years experience in sales, account management and training. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Educational Background:

High School Dipolma from Shelton State, Tuscaloosa AL 1/2001 to 11/1984 (Nursing)

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with proven ability to establish rapport with clients.Highly enthusiastic customer service representative with 4 years client interface experience.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative.

Enthusiastic customer service/telesales representative with over four years experience in sales, account management and training.

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Core Strengths

Training development

Local/state health laws

Inventory control

Top sales performer

Creative problem solver

Listening skills

Excellent communication skills

MS Windows proficient

Problem solver

Telephone inquiries

Telecommunication skills

Multi-line phone usage

Adaptability

Conflict resolution

Strong organizational skills

Fast learner

Courteous demeanor

Strong client relations

Active listening skills

Exceptional communication skills

Adaptive team player

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Inside Sales

Met and exceeded quotas generating 65 calls per day on leads for software maintenance renewals.

Served as communication link between engineering consultants, MIS management and staff.

Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

Sales

Consistently generated additional revenue through skilled sales techniques.

Telephone Service

Professionally processed 80 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

January 2011 to September 2012

Walmart Crowley, TX

Lead Cook-trainer

Responsible for cooking everything sold in the hot deli. Strict time limit. Delegated assignments to other employees. My son who was 26 passed away Jan 2012 so I took the job in TX as I was staying with my Mother and needed income.Computed accurate sales prices for purchase transactions.Contributed to annual store sales of $1.7 million per year.Trained new employees by providing knowledge of specific store tasks and policies.Communicated with vendors regarding back order availability, future inventory and special orders.

April 2005 to 10/1/2012 12:00:00 AM

Customer service

September 2006 to April 2007

PRC (outsource for Verizon Wireless Colorado Springs, CO

Customer Service

Worked for Verizon Wireless in an outsource building. Enjoyed that job very much. A very intense 12 week training course, then 6 weeks training on the phone. Billing inquiries, set up new phone systems, activated new phones, transferred phone numbers, took orders for new phones and accessories. Troubled shooted phones, tech support. Employee of the month in December 2006. Very busy multi tasking center.

February 2005 to January 2007

Doctors Helpgroup Colorado Springs, CO

Customer Service

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100 percentage accuracy rate.

Cross-trained and provided back-up for other customer service representatives when needed.Interacted with customers and retail buyers to expedite orders.Earned Top Seller for two consecutive quarters in 2008].

Sold discount health insurance from cold leads.

Educational Background

1983 Shelton State Tuscaloosa, AL

Certificate Nursing

Continuing education in nursing

Worked as LPN until 2000

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