Customer Service Manager

Debby Rinchiuso

Email: abovwa@r.postjobfree.com

Address:

City: Sierra Vista

State: AZ

Zip: 85650

Country: USA

Phone: 520-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Organized, independent worker with strong time-management skills.Results-driven Assistant Area Manager ability to establish rapport with clients and employees. Seasoned customer service specialist with background in providing advice on diverse Client and employee situations. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes HR Assistants E-Signature, HR paperless hires and rehires, Newsletter communications, invoice handling, Roster updates, Time tracker adjustments, Recruiting andTraining,Cash Reconciliation Analysis Reports, Background checks with Axiom, E-verify for Tax service of America created Spreadsheets, Office Manager, Assisted in Marketing, Assisted in awards Ceremony and supervised call center, Virtual terminal set up and updates. Client Care Management, Controlled Check stock and JH-Smart-cards, Assisted in Installation for ProFiler 2011 Releases this had to be completed every Wendsday. Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.

Educational Background:

High School Dipolma from Victor Valley Community College, Victorville CA 1/2001 to 7/1989 (Medical / Allied Health)

High School Dipolma from Park West High School, Victorville CA 1/2001 to 10/2012

Job History / Details:

Career Overview

Organized, independent worker with strong time-management skills.Results-driven Assistant Area Manager ability to establish rapport with clients and employees. Seasoned customer service specialist with background in providing advice on diverse Client and employee situations. Excellent at juggling multiple tasks and working under pressure. Broad industry experience includes HR Assistants E-Signature, HR paperless hires and rehires, Newsletter communications, invoice handling, Roster updates, Time tracker adjustments, Recruiting andTraining,Cash Reconciliation Analysis Reports, Background checks with Axiom, E-verify for Tax service of America created Spreadsheets, Office Manager, Assisted in Marketing, Assisted in awards Ceremony and supervised call center, Virtual terminal set up and updates. Client Care Management, Controlled Check stock and JH-Smart-cards, Assisted in Installation for ProFiler 2011 Releases this had to be completed every Wendsday. Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.

Core Strengths

Critical thinker

Organizational skills

Excellent communication skills

Excellent research skills

Microsoft Word, Excel, PowerPoint

Quick learner

Team leadership skills

Planning/coordinating

Outstanding interpersonal skills

Issue resolution

Well organized

PowerPoint knowledge

Accomplishments

Human Resources

Interviewed, hired and trained team of direct reports, increasing department productivity and client acquisition rates.

Marketing

Developed direct mass mailings which resulted in 8 percentage growth of customer base.

Scheduling

Managed detailed scheduling to ensure adequate staffing through high-volume peak season.

which resulted in positive outcome.

Staff Development:

Trained staff in Tax readiness Powerpoint.

Customer Service:

Ensured superior customer service by follow-ups and searches.

Work Experience

September 2010 to May 2012

Jackson Hewitt Tax Service Tucson, AZ

Tax Professional / Call Center/ Assistant Area Manager (This is District )

Managed team of 143 of Tax Professionals.Partnered successfully with departments, such as salons, home improvement stores, fast food chains, etc.. to produce clients and promote our marketing.

Reduced and controlled expenses Assisted with budget, Guided and worked directly with Office managers and there employees to achieve a strong Motivated team.

January 2004 to July 2010

Jackson Hewitt Tax Service Victorville, California

Tax Professional / Receptionist (This is with Franchisee )

Educational Background

1992 Victor Valley Community College Victorville, California

Associate of Science Medical / Allied Health

I was going to school to become a Pediatric Registered Nurse.

Changed Careers need units to complete.

1989 Park West High School Pomona, California

High School Diploma General

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