Customer Service Sales

Stephanie Starks

Email: ********@*****************.***

Address:

City: Reynoldsburg

State: OH

Zip: 43068

Country: USA

Phone: 614-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated business banker looking to achieve sales targets and contribute to long-term business growth through premium customer service and effective relationship building.

Educational Background:

High School Dipolma from The Ohio State University, Columbus OH 1/2001 to 6/1995 (Economics)

Job History / Details:

Summary

Motivated business banker looking to achieve sales targets and contribute to long-term business growth through premium customer service and effective relationship building.

Highlights

Goal-oriented

Excellent communication skills

Detail-oriented

Financial analysis aptitude

Recipient of National Achiever's Award

Extensive personal network

Analytical

Strong interpersonal skills

Sales professional

Established track record of exceptional sales results

Accomplishments

Improved business loan production by 70 percentage in a span of 1 year.

Created strategies to develop and expand existing customer sales, resulting in a 24 percentage increase in annual sales.

Grew business core deposit growth from (-12.9 percentage ) to 8.4 percentage in 6 months

Recognized with a 100 percentage quarterly customer satisfaction score for 2nd quarter of 2012.

Experience

October 2010 to Current

J.P. Morgan Chase Gahanna, Ohio

Business Banker, Assistant Vice President

Manage the borrowing and depository relationship of small business clients with revenue sizes up to $10 million through direct sales calls.

Develop new bank clients by being involved in market initiatives and COI referrals.

Analyze commercial and personal financial statements to assess the viability of credit

Recommend ancillary products to bring more efficiency to clients' cash flow.

Facilitate quarterly mixers with premier clients to allow clients to network and share ways they can be more effective with their business.

September 2002 to October 2010

National City Bank/PNC Columbus, Ohio

Banking Center Manager, Assistant Vice President

Efficiently managed the daily operations of a $45 million deposit based branch and a staff of 12.

Pro actively engaged in the customer experience process through daily huddles and lobby management.

Developed an annual branch business plan for maximum profitability and effectiveness.

Increased core business deposit growth by 60 percentage through profiling existing customer base and fostering partnerships in community.

Created strategies to develop and expand existing business customer sales, which resulted in a 35 percentage increase in annual sales.

Developed prospects for new business loans with 6 cold calls weekly.

Education

1995 The Ohio State University Columbus, OH

Bachelor of Arts Economics

Recipient of the Office of Minority Affairs Academic Scholarship

Charter member of Literacy council

Member of Alpha Kappa Alpha Sorority, Inc., Theta Chapter

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