Customer Service Administrative Assistant

Elizabeth Voneps

Email: ********@*****************.***

Address:

City: Redmond

State: OR

Zip: 97756

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Educational Background:

High School Dipolma from Central Oregon Community College, Bend OR 1/2001 to 6/2012 (Health)

Job History / Details:

Professional Summary

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Committed to addressing customer concerns with speed, accuracy and professionalism. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Licenses

Microsoft Office Specialist (MOS)

Computer Proficient

Associates of Applied Science

Skill Highlights

Detail oriented

Excellent quantitative skills

Scheduling tools

Strong knowledge of medical

Computer proficient

Critical thinker

Organizational skills

Excellent communication skills

Excellent research skills

Microsoft Word, Excel, PowerPoint

Outstanding interpersonal skills

Team leadership

Quick learner

Verbal communication skills

Organizational planning

Well organized

Detail oriented

Experience

April 2005 to August 2008

Awbrey House Bend, OR

Administrative assistant

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. Planned, developed, organized, evaluated and directed implementation of facility's resident care policies. Prepared folders and maintained records of newly admitted patients. Provided efficient customer service to clients. Accurately copied physician-dictated reports and complied with patient requests for copies of patient records.

Career Chronology

July 2012 to Current

Mahsie Villa Bend, OR

In home Care Provider

November 2008 to February 2009

Bostons Sports Bar and Grill Bend, OR

Waitress

April 2005 to August 2008

Awbrey House Bend, OR

Med Aid/ Administrative assistant

Education and Training

2012 Central Oregon Community College Bend, OR

Associate of Applied Science Health

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