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Assistant Customer Service

Location:
San Angelo, TX
Posted:
October 02, 2012

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Resume:

Curriculum Vita

Of

Jonathan Kang

**** *. ****** **. ***#36

San Angelo, TX 76904

Contact: 325-***-****

Email: abovua@r.postjobfree.com

Profile

Jonathan Kang is currently serving a Teaching Assistant position at Angelo State

University while pursuing his Master of Science in Biology (with Thesis Option). He has

prior corporate training experience with extensive backgroud involving customer

relationship management in the telecommunications industry.

Work Experience

Teaching AssistantAngelo State UniversityAugust 2012 to present

- 1 -

Starting position as Graduate Assistant in August 2011 before contracted as

Teaching Assistant

.

As

Teaching Assistant :

Instructed 5 sections of Human Biology courses for non -major students.

As

Graduate Assistant :

Constructed tutorials for Microsoft Excel with associated datasets for classroom

usage .

Necropsy of various aquatic specimens.

Lab preparation for Comparative Plant and Animal Physiology .

Grading for 5 sections of Principles of Biology .

Assistance TrainerStarHub LtdOctober 2009 to August 2010

Starting position as temp Admin Assistant for trainers, to contract -based Assistant

Trainer by end of project .

Joined during the training phase of project involved in the integration of Oracle

Siebel to replace StarHub Ltd s Customer Relations Management systems.

As Assistant Trainer:

Training dut ies for Customer Service division of StarHub Ltd, and data

preparation work.

As

Admin Assistant (Training Coordinator ):

Management of classrooms, keeping inventory, coordination and scheduling of

courses, liaising with department Point s of Contact, collecting and logging of

attendance sheets of trainees, raising purchase requests, managing stationeries and

course materials, writing meeting minutes, processing annual/medical leaves,

creating certificates of completion and other ad-hoc duties.

Assistant Lab SupervisorHawaii Pacific University; Educational Technology Center

September 2005 to December 2006

- 2 -

Part-time occu pation during college education in the university s on -campus

Educational Technology Center, a computer library for students.

Promoted from Student Assistant to Assistant Lab Supervisor in the course of on e

year.

As

Assistant Lab Supervisor:

Aid staff managers in helping schedule employee shifts, advising on the working

attitudes of individual staff members, and assuming temporary management of the

Center when required .

Organize and direct the setting up of ceremonial and theatrical activities ( .

As

Assistant Computer Support Specialist (ACSS):

Installation/replacement of audiovisual electronic equipments and aiding the IT

Specialist with the camp us internal servers.

As

Student Assistant:

Maintained the efficiency and cleanliness of the computer centre.

Set up audiovisual equipment during public events.

Provided computer troubleshooting to students and faculty and responding to

classroom trouble calls .

Military Experience

rd

Logistics Specialist (3 Sergean t)

Singapore Armed Forces (National Service)

13 June 2007 to 15 June 2009

2 year conscription service for all Singaporean citizens.

As Officer Cadet:

Because of performance in Basic Military Training, was selected for Officer

Cadet School.

Due to a severe physical injury was assigned Out of Course .

As Logistic Specialist :

Retrained for Logistic Specialist role in the Air Force.

Completed Supply Supervisor Course Store Management with ITE -approved

certificate and Best K nowledge award for 2nd best performer in course.

th

Ended military service on 15 June 2009.

Education

Angelo State University

San Angelo, TX, United States

January 2011 to present

Master of Science: Biology (with Thesis O ption)

Hawaii Pacific University

Honolulu, HI, United States

September 2003 to December 2006

Bachelor of Science: Biology

Balestier Hill Secondary School

Singapore City, Singapore

January 1999 to December 2002

Stream: Biology

Skills

Training Experience

- 3 -

Corporate trainer for four months .

Labora tory Experience

University -based experienc e in biological lab procedures: bacteriophage isolation,

phage enrichment, lawn spotting, gel electrophoresis, Western Blot, Southern

Blot, centrifugation, paper chromatography and nucleic acid hybridization .

Computers and other Electronics:

Trained in the Oracle Siebel CRM system .

Working experience in Windows applications: MS Word, MS Excel, MS

PowerPoint, MS Visio, computer troubleshooting, and hardware installations.

Experienced in setting up and operating audiovisual systems for public

ceremonies and theatrical events .

Have participated in the installation of video recording systems in laboratories

and wiring them through the ceiling.Reference s Available Upon Request



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