Customer Service Sales

Carlton McLain

Email: ********@*********.***

Address:

City: Jonesboro

State: GA

Zip: 30236

Country: USA

Phone: 470-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have spent over 30 years working with only two companies where I have been given the opportunity to grow and learn. I have handled many internal aspects of each business. My core strength has always been in customer service and satisfaction. While I have knowledge of management and operations, I have always taken a hands on approach which gave me direct interaction with our customer base to ensure a quality guest experience and to ensure customer retention and satisfaction. The length of time spent within each organization speaks directly to my loyalty and commitment attributes. I am excited about the opportunity to serve again in a capacity where I can deliver results which is to serve our customer and to ensure their satisfaction.

Educational Background:

High School Dipolma from Morrow Senior High School, Morrow GA 1/2001 to 5/1978 (Diploma)

Job History / Details:

Career Overview

I have spent over 30 years working with only two companies where I have been given the opportunity to grow and learn. I have handled many internal aspects of each business. My core strength has always been in customer service and satisfaction. While I have knowledge of management and operations, I have always taken a hands on approach which gave me direct interaction with our customer base to ensure a quality guest experience and to ensure customer retention and satisfaction. The length of time spent within each organization speaks directly to my loyalty and commitment attributes. I am excited about the opportunity to serve again in a capacity where I can deliver results which is to serve our customer and to ensure their satisfaction.

Core Strengths

Large cash/check deposits

Cash management

Inventory control

Cash flow management

Mediation

Conflict resolution

Strong organizational skills

Listening skills

Excellent communication skills

Courteous demeanor

Strong client relations

Quick learner

Customer service expert

Accomplishments

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Monetary Transactions

Handled cash, check, credit and automatic debit card transactions with 100 percentage accuracy.

Financial

Compiled inventory lists and worked with vendors for product pricing and special orders.

Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100 percentage accuracy rate.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for our guest..

Work Experience

June 1978 to June 2006

Mack's Auto Sales & Leasing, Inc. Forest Park, Georgia

Sales, Buyer, Manager

Sales responsibilities included customer presentation, credit application verification, closing on the sale and following up to ensure customer satisfaction after the sale. Handled customer complaints and resolution.

Buyer responsibilities included inspection of vehicles prior to purchase to ensure quality inventory and negotiation of purchase price to ensure adequate profit margins.

Management responsibilities included oversight of accounts payable and receivables, cash management, payroll oversight, and oversight of customer complaints, resolution and customer retention and satisfaction assurance.

November 2007 to March 2012

Quiznos Sub Hapeville, Georgia

Owner/Operator

Owner operator responsibilities included direct oversight of all operations within the business including team oversight, scheduling, inventory control, food ordering, payroll, marketing, accounts payable, conflict resolution, customer complaint resolution and assurance of customer retention and satisfaction.

Educational Background

1978 Morrow Senior High School Morrow, Georgia

High School Diploma

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