Customer Service Quality Assurance

Tina M Simunek

Email: ********@**********.***

Address:

City: Hot Springs

State: SD

Zip: 57747

Country: USA

Phone: 605-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Sterile Processing Technician with excellent skills demonstrated by five years of experience in Veteran Healthcare.

Educational Background:

High School Dipolma from National American University, Rapid City SD 1/2001 to 5/1999 (BUISNESS)

Job History / Details:

Professional Summary

Responsible Sterile Processing Technician with excellent skills demonstrated by five years of experience in Veteran Healthcare.

Licenses

CPR certified through American Heart Association

IAHCSMM certified

PMDB certified

registered Supply Technician

Skill Highlights

Inventory management aptitude

Patient transporting

Customer service

Infection control standards

Proper sterilization techniques

Ability to report equipment repairs

Ability to work fast and accurately

Knowledge of inventory practices

customer service

Ability to communicate clearly

Ability to maintain supplies

Problem resolution

Medical instrument sterilizing

Phone communication

Organizational skills

CPR certification

Client / colleague relations

Schedule management

Meets/exceeds goals

Self-starter

Meeting deadline

Attention to detail

Microsoft Office/outlook/word/share point skills

Some spreadsheet development

Employee training and development

Filing and data entry

Quality assurance

Professional Experience

June 2010 to Current

SPS Technician

Promote efficiency in the central sterile supply department; operate equipment and sterilize instruments.

Maintain knowledge of medical instruments and medical staff needs in order to promptly respond in emergency situations.

Provide excellent customer service over the phone and in person with entire hospital staff.

Provide administrative support including computer work, develop standard operating procedures, create MSDS sheets and reports, maintain the calendar, and perform research.

Perform inspections in various departments including eye clinic, dental, or x-ray.

Maintain inventory control and materials tracking.

infection control

January 2008 to Current

Black Hills Veteran Administration Hot Springs, SD

January 2008 to June 2010

Housekeeping/ Canteen Server/restraunt

Provided excellent customer service.

Received food product inventory and place orders as necessary.

Developed weekly menus and made meals from scratch.

Provided clerical support including data entry.

Followed standard operating procedures for housekeeping to ensure the safety of the Veterans.

Additional experience includes food service, hostess, and waitressing for family owned restaurants in Hot Springs, SD.

April 2005 to October 2005

State Veterans Home Hot Springs, SD

Certified Nursing Assistant

CNA), Transportation, and Medical Inventory Performed CAN duties in the special care unit including patient care and medication delivery.

Transported patients to and from doctor appointments within a 50 mile radius.

Maintained patient medical history information.

Tracked inventory, delivered products, and stocked units.

2001 to 2005

Auto Body of Generations Hot Springs, SD

Owner/ Manager

Performed general auto body work and ordered parts.

Handled operations, parts ordering, and bookkeeping for the business.

December 1995 to December 2000

Hot Springs, SD

Texaco Manager

Tracked inventory, delivered products, and stocked units. ordering of products, Monthly and yearly reports and scheduling of staff.

Education and Training

National American University Rapid City, SD

Sterilization Coursework

Perdue University

General Coursework and Business Management Coursework

Professional Affiliations

Voluntary Services at VA Black Hills:

Performed Background Checks for Volunteers

assisted with needs of Veterans

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