Customer Service Project

Wee Alice

Email: *********@********.***

Address: *** ******* **

City: Winton Salem

State: NC

Zip: 27107

Country: USA

Phone: 336-***-****

Skill Level: Experienced

Salary Range: 35

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

ALICE WEE (previous name Alice Smith)

359 Kendall Drive, Winston Salem, North Carolina 27107 Tel.: 336-***-**** (email: *********@********.***)

PROFILE

* Over 20 years of proven administrative office and human relations skills

* Proven ability to organize and complete projects in a timely manner

* Operate efficiently within a corporate environment

* Office 2000 (Word, Excel, Access); Microsoft Outlook; WordPerfect; Lotus; Oracle; QuickBooks 2000.

EMPLOYMENT HISTORY

Call Center Representative, Thomasville, NC (July 5 * August 1, 2011) - Innovative Marketing Solutions).

Taking inbound calls and selling health insurance coverage to individuals/families; and taking leads to our licensed representative of that State to speak to the clients to meet their health plan needs.

Promote other insurance coverage and let clients know about the new life insurance programs.

Project Administrative Assistant, Houston, TX (Nov. 15, 2004 * April 30, 2005) - KCS Staffing.

(May 1, 2005 * Nov. 21, 2008 Jacobs Engineering)

Create project team roster and issue distribution matrix.

Process expense reports. Arrange travel and accommodations -

Assuring Safety Plan of Action compliance.

Processing background checks for plant visits.

Ensuring Basic Safety Training.

Compiling weekly, bi-weekly, and project controls reports.

Scheduling conference rooms, and luncheons.

Input and distribution of all meeting minutes.

Ordering office supplies.

Ensuring maintenance of office equipment.

Maintain close-out books.

Project Secretary, Houston, TX (May 20, 2002 January 9, 2003) - Venturi Staffing Partners

Assigned to Foster Wheeler, USA (Project Management Dept. and Premcor Satellite Office.)

Distributed mail and documents to departments.

Maintained and logged all incoming transmittals, correspondences, documents from and to clients and assigned transmittal numbers.

Managed conference room scheduling;

Planned and organized luncheons.

Assembled job manuals on completion of projects.

Provided backup support to Senior Project Administrative Assistants.

Engineering Secretary, ITS Engineered Systems, Inc., Katy, TX (October 13, 1999 December 21, 2001)

Responsible to the Vice President of Engineering, Vice President of Operations and all Engineers.

Organized and type proposals, transmittals, sales orders, contracts and other related correspondence.

Maintained customer database, contract sales representative and assign quote numbers on active quote log through Access application.

Generated weekly quote log report for review.

Assembled Instructional and Operation Manuals operating instructions, specifications, data sheets, bills of materials, equipment literatures, P&I drawings and quality control information.

Prepared and assembled Company Profile Binders.

Provided relief for the Receptionist.

Various Temporary Assignments, Houston, TX (February 1999 October 1999)

Steverson Temporary Agencies:

Processed payments and prepared bank deposits for Water Utility Company (February 1999 March 1999).

Asset Finance Assistant Maintained inventory and customer database using MS Excel and MS Access and prepared various reports for weekly staff meeting for a manufacturing facility (March 1999 June 1999).

Clayton Personnel Services Data Entry Clerk for drilling service; ORACLE data conversion (July 1999 August 1999).

Temporary Edge, Inc. Answered 8-lined switchboard as a receptionist for title insurance company (August 1999 October 1999).

Senior Clerk, NUECES COUNTY PARKS OFFICE, Corpus Christi, TX (November 1998 January 1999)

Managed campground including collecting revenues, depositing funds and preparing analysis.

Managed park rentals including reservations, contracts, collecting revenues, and co-ordination of maintenance and security efforts.

Data entry of man-hours for billing purposes and provided clerical support.

Detention Processing Clerk IV, FORSYTH COUNTY SHERIFF OFFICE, Winston-Salem, NC (July 1994 November 1997)

Communicated with the public about person being incarcerated. Verified accuracy and processed official documents from the courts and other governmental agencies.

Coded, entered and retrieved records in a detention database.

Calculated release dates for inmates.

Used the Division of Criminal Information (DCI) network to obtain or verify criminal histories.

Responded to requests from law enforcement agencies, attorneys and the public regarding inmate status.

Prepared shipment logs of departing inmates.

* Worked these part-time job while I was working midnight shift until supervisor started rotating shifts again and allowed us choose our shifts.

*Part-time 6/95 - 9/95 Boston Market - Food server / cashier .

*Part-time 4/96 - 7/96 Phar-Mor Drug Store - Stocked cosmetics merchandise and run cash register.

Medical Records Clerk, CORRECTIONAL MEDICAL SYSTEMS, at Forsyth County Law Enforcement Detention Division, Winston-Salem, NC (June 1993 June 1994)

Maintained inmate medical records, arranged appointments for specialty care, and compiled weekly medical estimates; prepared reports and nursing personnel time sheets.

Service Consultant (part-time), SEARS PRODUCT SERVICE CALL CENTER, Greensboro, NC (August 1992 June 1993)

Provided customers information and service scheduling via telephone and computer networking.

Project Administrator, SLATE & ASSOCIATES, INC., Winston-Salem, NC (September 1991 April 1992)

Served as communications specialist in home office for installers of retail racks in local and nationwide chains.

Performed payroll functions, processed invoices, and expense vouchers, prepared scheduling, and generated management reports.

Prospect Research Secretary, WAKE FOREST UNIVERSITY, Winston-Salem, NC (July 1990 July 1991)

Provided clerical support for three members of administrative staff. Responsible for transcription of researched profiles on university constituents, maintained computerized data files and summaries of interviews and written reports.

Coordinated department relocation including computers, telephones, and furniture with minimal disruptions to work flow.

Other Employment:

Security Pacific Housing Services, Inc. Winston Salem, NC - Jan 1990 * April 1990

Customer Service Representative./ Accounts Receivable Clerk

Griffin Temporaries, Winston Salem, NC - Secretary - May 1989 * Jan. 1990

Beck`s Temporary Service, Winston Salem, NC - Dec. 1988 * May 1989

Chapter 13 Office - Collections / Accounting Assistant

EDUCATION

Medical Records Coding. Forsyth Community College, Winston Salem, NC (1992-1993)

Completed courses: Medical Terminology, ICD-9-CM Coding and CPT-4, Chemistry, Anatomy and Physiology, Medical Records Content, DOS 5.0, Microsoft Word, Lotus, and Windows.

MILLER-MOTTE BUSINESS COLLEGE, Winston-Salem, NC (1988-1989)

Completed 31 hours in Micro-Computer Specialist/Accounting curriculum. GPA 4.0

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