Special Education Customer Service

Anna Bolling Epps

MY CAREER

What's trending?

**** ***** **** " Henrico, VA 23228

Cell: 804-***-**** " Home: 804-***-**** " Email: ********@*******.***

PROFESSIONAL SUMMARY

Respected educator of exceptional children with experience in the self-contained,

collaborative, and resource teaching environments. Proven ability to lead staff, instruct

colleagues, and deliver professional development training on a variety of subjects. Highly

skilled in verbal and written communication, instructional technology integration,

collaboration techniques, and computer productivity.

PROFESSIONAL ACCOMPLISHMENTS

. Pioneered the first collaborative/co-teaching programs for special education inclusion

delivery models in two school divisions.

. Drafted successful grant applications, resulting in instructional funding to implement

projects in two middle schools.

. Selected to deliver in-service presentations to varied audiences on the implementation

of collaborative/inclusion models of instruction for special needs students, instructional

technology integration, and personal technology productivity.

EDUCATION

Master of Science in Education

Capella University

Minneapolis, MN

Post-Secondary and Adult Education

Expected June 2012

Bachelor of Science in Education

University of Virginia

Curry School of Education

Charlottesville, VA

Speech Pathology and Audiology

May 1977

Virginia Commonwealth University

School of Education

Continuing Studies

Richmond, VA

Instructional Technology Integration

2000-2005

Virginia State University

School of Education

Graduate Studies

Petersburg, VA

Special Education

Reading Education

1978-1990

PROFESSIONAL CERTIFICATION AND TEACHING LICENSURE

Collegiate Professional License

Teaching Endorsements

Commonwealth of Virginia #CP-189588 (Exp. July 2016)

Speech Communication

Special Education: Learning Disabilities

(Educational Technology Standards and

Child Abuse Recognition Standards have been met)

Virginia Requirements for Highly Qualified Special Education Teacher

(Standards met September 2007)

Subject Areas and Levels:

Elementary: Science, Mathematics, English/Language Arts

Middle School: Science, English/Language Arts

High School: English/Language Arts

Certificate of Achievement

University of Virginia

Classroom Technology Applications Productivity Concentration

July 2001

PROFESSIONAL EDUCATION EXPERIENCE

Educational Consultant / Elementary Science Coach

Virginia Initiative for Science Teaching and Achievement (VISTA)

Virginia Commonwealth University

Richmond, VA

2011-2012

. Support teachers to conduct inquiry and problem-based learning in relevant, real

science contexts;

. Assist teacher(s) with inquiry and problem-based learning lesson planning, classroom

management, instructional strategies, analysis of student work, curriculum development,

and assessment; and

. Support teachers during regular classroom visits through co-planning, co-teaching, and

constructive feedback with a focus on continuous improvement.

Special Education Instructor (Life Science; Language Arts; ED/LD Resource)

Hanover County Public Schools

Chickahominy Middle School

Mechanicsville, Virginia

2005-2010

. Provided direct instruction in assigned subject areas to students with exceptional

needs;

. Adapted lessons and teaching strategies to meet the students needs according to their

individualized educational programs (IEPs);

. Completed academic testing for initials and triennial evaluations and writing of

educational reports and IEPs;

. Prepared regular reports to assess progress toward the short term objectives and annual

goals of the IEP; and

. Facilitated regular conferences with families of students on caseload, with their

general education teachers, and other service providers.

Technology Coach and Blackboard Administrator (Instructional Technology Stipend Position)

Hanover County Public Schools

Chickahominy Middle School Mechanicsville, Virginia

2006-2009

. Provided support and instruction to classroom teachers in instructional technology

integration, personal productivity, and achieving technology proficiencies as required by

the Virginia Department of Education;

. Completed the annual upload of classroom rosters to Blackboard sites and provided on-

going training and resources for students, parents and teachers in the use of the

Blackboard e-Learning platform; and

. Created and disseminated mail merge templates for individual education programs.

Instructional SpecialistPetersburg City Public Schools

Vernon Johns Middle School

Petersburg, VA

2002-2005

. Served as a member of the school leadership team;

. Reviewed and evaluated lesson plans for content and strategies aligned with the

Standards of Learning (SOL);

. Compiled benchmark data for instructional analysis and supervised teachers in the use

of said data to inform instruction;

. Provided advice and counsel for teachers and principal on matters pertaining to

instruction; and

. Planned and implemented professional development programs for school staff.

Career Awareness Exploratory

Instructor / Technology Lead TeacherPetersburg City Public Schools

Vernon Johns Middle School

Petersburg, VA

1998-2002

. Developed syllabus and established the first sixth grade exploratory program in career

education;

. Developed staff development presentations on career exploration techniques and career

planning for middle school students; and

. Coordinated and monitored the school-wide use of instructional technology applications

in classroom instruction.

Special Education Instructor: ED/LD/OHI Collaborative Resource Teacher / IEP CoordinatorPetersburg City Public Schools

Vernon Johns Middle School

Petersburg, VA

1993-1998

Established the initial collaborative resource program to implement the inclusion model

at the sixth grade level;

Provided in-class services for exceptional children using team-teaching and tutorial

techniques

Served as chair of the school s child study committee; and

Scheduled and presided over all eligibility meetings.

Special Education Instructor / Collaborative Resource TeacherDinwiddie County Public Schools

Dinwiddie County Middle School

Dinwiddie Elementary School

Dinwiddie, VA

1979-1993

. Implemented the first collaborative model for inclusion to be used in the school

division using the middle school team concept;

. Provided classroom instruction to students with learning disabilities in grades four

through nine in both self-contained and resource settings; and

. Served as special education team leader and coordinator for IEP development.

MANAGEMENT AND TRAINING EXPERIENCE

Summer Camp Educational Coordinator and Managing DirectorCamp Happy Acres

(Summer Camp for

Intellectually Challenged Youth)

Hopewell, VA

1999-2000

. Managed daily operations of United Way sponsored 6-week camp for special needs

children;

. Designed and implemented summer tutorial curriculum, field trips, and recreational

activities for special needs students; and

. Hired and supervised staff of 6-8 camp counselors, lifeguards, and bus drivers.

Trainer: Order Consultant CoachJ. Crew, Inc. - Retail Clothing Operations Catalog Call Center

Petersburg, VA

1999-2001

. Instructed call center trainees on organizational policy, order script delivery,

product knowledge, catalog evaluation, customer service communication, and order data

entry; and

. Supervised order consultants in call consultant techniques, order procedures, returns,

and customer inquiries.

PROFESSIONAL AFFILIATION

National Education Association - 1979 - present

Virginia Education Association Board of Directors (1990-1994)

VEA-Retired Life Member

COMPUTER / TECHNOLOGY SKILLS

Microsoft Office Suite 2003 2010: Excel, Word, PowerPoint; SmartBoard; Digital cameras

and video recorders; Video editing and file conversion; software and hardware

installation; Web-based Applications; Instructional technologies, Blackboard, WebEx,

WebQuests, Cyber Hunts, Web 2.0 tools for instruction.

PROFESSIONAL DEVELOPMENT PRESENTATIONS (Technology)

Hanover County Public Schools

Technology Coach Presentations

2006-2009

Language Arts Video Resources in Discovery Education

Creating Classroom Sites in Blackboard

Creating Mail Merge Forms for Special Education Documents

New Teacher Technology Orientation

Tutorials and Assessments: Certifying Teacher Technology Standards

Petersburg City Public Schools

1998-2004

Developing Multimedia Technology-Infused Lessons: The American Dream (for Virginia

Council for Social Studies, 2004)

Electronic Communications Techniques for Classroom Record-Keeping

Composing IEPs in Microsoft Word

Tutorial Classes: Technology Standards for Instructional Personnel

PROFESSIONAL DEVELOPMENT PRESENTATIONS (Special Education)

Virginia Middle Schools Conference, 1991

Implementing the Collaborative Resource Model in Special Education: Developing Effective

Teacher Partnerships

Virginia Department of Education

Special Education Conference, 1990

Classroom Inclusion Techniques for Learning Disabled Students: Co-Teaching Strategies

AWARDS / ACHIEVEMENTS

REFERENCES

Available upon request

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