Customer Service Administrative Assistant

Suzann Peterson

Email: ********@****************.***

Address:

City: Vancouver

State: WA

Zip: 98683

Country: USA

Phone: 503-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am seeking an administrative assistant position in a company that is focused on providing customers with the best customer service.

Educational Background:

Job History / Details:

SUZANN PETERSON

812 S.E. 136th Avenue, Apartment F53 * Vancouver, Washington 98683

(503) 847 - 4495 *

ADMINISTRATIVE SUPPORT

Self-directed, motivated, and results-driven Administrative Assistant with proven successes in leadership, communication, and project management within the moving and storage industry. Known for exhibiting a disciplined and analytical approach to identifying and resolving problems and fulfilling responsibilities in a manner that reflects high professional standards. Dynamic and accomplished leader with demonstrated ability to lead profit-generating operations through strategic planning, implementing improvement processes, and providing high-end customer service. Confident and proactive-excel in a fast-paced environment requiring initiative, sound judgment, and a positive attitude. Intelligent and articulate with excellent communication and interpersonal skills-particularly adept at establishing credibility and building rapport with internal/external key stakeholders.

Reporting * Employee/Labor Relations* Training/Development* Scheduling * Process Improvement

Client Relations * Customer Service * Public Relations * Inventory Management

PROFESSIONAL EXPERIENCE

LILE NORTH AMERICAN VAN LINES, Vancouver, Washington * 09/1992 - 08/2012

A professional moving and storage company with 12 branches in Oregon and Washington.

Customer Service/Administration

Generated and organized paperwork packets for work crews responsible for local, business, intra- and interstate, and international moves. Prepared paperwork packets for company storage facility providing long-term storage for military personnel and civilians. Organized and maintained of files for a wide variety of moves; processed final revenue paperwork and submitted to the corporate office. Handled five-line phone system with an intercom to route calls to appropriate departments. Performed heavy data entry consisting of correspondence letters, estimates, proposals, invoices, aging reports, and customer information; prepared bills of lading. Articulately and diplomatically handled numerous, face-to-face communications while building positive rapport and fostering public relations. Conducted daily operations in a professional environment and carried out policies that ensured timeliness, efficiency, and chain of information structure. Ensured appropriate paperwork was routed to corporate office for billing purposes and that all files met formatting requirements. Confirmed all storage entered into inventory locator was accounted for, deleted shipments that were delivered, and entered shipments coming in on a timely basis. Routed proper paperwork to warehouseman to place on storage vaults and kept an inventory locator card and vault tag copy on file. Ran business weight scale to weigh wide range of vehicles, scheduled appointments to facilitate upcoming military moves, and ensured all data was sent to the carrier for reference. Managed daily calendars for entire branch and Operations Manager. Utilized Oki-data system to print out paperwork; ensured driver and crewmembers all had copies of detailed instructions. Processed all revenue batch and distribution sheets and routed to corporate office. Made all bank deposits and filled out deposit batch sheets; made backup copies of bills of lading. Ensured corporate office received copies of all bills, checks, and bank deposit receipts. Distributed all mail and confirmed outgoing mail was sent out in a timely manner. Spearheaded special projects and responded to/resolved any obstacles and emergencies that arose. Researched special request(s) with exceptional attention to detail.

Accomplishments:

* Created and implemented office procedures that facilitated training for new employees; trained and mentored office staff for several company branches,

* Received recognition from corporate office as a Top Quality Agent and won the Excellence in Customer Service award for several quarters.

* Acted as key figure in retaining customers and receiving referrals, resulting in the Budget Truck Rental division exceeding equipment rental goals and a 15% increase in company profits.

* Recipient of Outstanding Customer Service award for creating a Top-Ten Non-Temp Storage Facility.

* Served as go-to point person for other branches, providing all necessary support, identifying and addressing urgent matters, and ensuring proper and timely follow through.

EDUCATION

Trend Business College - Longview, Washington

Medical Secretary Diploma, 1987

Lower Columbia College - Longview, Washington

Associate's Degree, General Education, 1986

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