Customer Service High School
Resume:
Michael Zebratski
Email: ********@*****************.***
Address:
City: Fremont
State: CA
Zip: 94536
Country: USA
Phone: 510-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Skilled Truck and Bus Driver with more than 16 years of transporting product and passengers in various industries. Skilled in safe and efficient operation of many different types of heavy equipment, including, but not limited to forklifts and pallet jacks. Organized, with proven track record of delivering within specified time frames. Customer-focused and strong communicator with the ability to effectively interact with others. Quick learner with management experience. .
Educational Background:
High School Dipolma from Washington High School, CA 1/2001 to 6/1995 (General)
High School Dipolma from Pape Material Handling, CA 1/2001 to 9/2012
High School Dipolma from California Tow Truck Association, CA 1/2001 to 9/2012
High School Dipolma from Washington High School, CA 1/2001 to 9/2012
Job History / Details:
Summary
Skilled Truck and Bus Driver with more than 16 years of transporting product and passengers in various industries. Skilled in safe and efficient operation of many different types of heavy equipment, including, but not limited to forklifts and pallet jacks. Organized, with proven track record of delivering within specified time frames. Customer-focused and strong communicator with the ability to effectively interact with others. Quick learner with management experience.
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Highlights
Class A Commercial Driver's License
Tanker and Hazmat Endorsements
Air Brake Certification
Passenger Endorsement
Doubles/Triples Endorsement
Current DOT Medical Certificate on file with DMV
Emergency Personnel Certification
Light, Medium and Heavy Duty Towing and Recovery Certifications
Customer Service Courses
Customer-oriented
Strong communicator
Excellent time management skills.
Organized
Commercial driving expertise
Courteous and polite demeanor
Heavy haul expert
Logistics planning
Dependable and reliable
Detailed knowledge of Bay Area roads
Accomplishments
Worked directly with owners and management to start and run a successful new division at an existing company.
Initiated numerous key partnerships which resulted in significant revenue growth.
Supervised team of as many as 15 staff members, which resulted in many long term careers.
Successfully applied safety procedures and policies as outlined in company Safety Manual.
Documented and resolved employee issues which led to satisfied management and staff, increasing productivity.
Experience
June 2011 to June 2012
Bullet Transport, Inc. Santa Clara, CA
Heavy Duty Transport Driver - Class A
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver heavy equipment and other materials
Employed land navigation techniques
Followed appropriate safety procedures for transporting heavy machinery
Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
Presented bills and receipts and collect payments for goods delivered or loaded
Read bills of lading to determine assignment details
Read maps and followed written and verbal geographic directions
Reported any mechanical problems encountered with vehicles
Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
Secured cargo for transport, using ropes, blocks, chain, binders, or covers
Turned in receipts and money received from deliveries
Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
Delivered to residential and commercial locations.
Performed walk-around inspection of 48 foot tractor trailer.
Operated all wheeled vehicles and equipment over varied terrain and roadways
November 2007 to June 2011
Jack James Towing and Transport Hayward, CA
Transport Division Manager
Ran day to day operations of my division, including:
Operating radio dispatched call center, responding to various calls from the local authorities, as well as the public
Record keeping
Employee and customer scheduling
Customer service
Coordination with state and federal agencies to comply with local, state and federal laws
Coordinating response with authorities to emergencies and natural disasters
Billing
Sales
Maintenance and repair of vehicles and equipment
Training of new and existing employees
Light, medium and heavy duty towing and transport of different types of equipment
Operated commercial vehicles in California, Oregon, Washington and Nevada
September 2005 to January 2008
Chic Limousine Santa Clara, CA
Chauffeur/Bus Driver - Class B
Conducted daily DOT pre-trip inspections according to a set checklist.
Maintained a daily, legible DOT log book and submitted corresponding documents.
Retained valid proof of insurance and registration in vehicle at all times.
Reported all accidents, damage and malfunctions involving company equipment to management.
Established and maintained excellent customer relationships.
Interacted with customers and vendors in a friendly and timely manner.
Transported passengers from origin to destination in a safe and timely manner.
Invoiced, collected monies due and settled accounts each day.
Maintained telephone and radio contact with supervisor to receive instructions.
March 2003 to November 2007
Pape Material Handling, Inc. Fremont, CA
Heavy Duty Transport Driver - Class A
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver heavy equipment and other materials
Employed land navigation techniques
Followed appropriate safety procedures for transporting heavy machinery
Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
Presented bills and receipts and collect payments for goods delivered or loaded
Read bills of lading to determine assignment details
Read maps and followed written and verbal geographic directions
Reported any mechanical problems encountered with vehicles
Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
Secured cargo for transport, using ropes, blocks, chain, binders, or covers
Turned in receipts and money received from deliveries
Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
Delivered to residential and commercial locations.
Performed walk-around inspection of 48 foot tractor trailer.
Operated all wheeled vehicles and equipment over varied terrain and roadways
May 1999 to March 2003
Central Towing and Transport Fremont, CA
Heavy Duty Tow and Transport Driver - Class A
Light, medium and heavy duty towing and transport
Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver heavy equipment and other materials
Employed land navigation techniques
Followed appropriate safety procedures for transporting heavy machinery
Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition
Performed routine maintenance on vehicles and auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank
Positioned lifting devices under, over, or around loaded pallets, skids, and boxes, and secure material or products for transport to designated areas
Presented bills and receipts and collect payments for goods delivered or loaded
Read bills of lading to determine assignment details
Read maps and followed written and verbal geographic directions
Reported any mechanical problems encountered with vehicles
Reported delays, accidents, or other traffic and transportation situations to bases or other vehicles, using telephones or mobile two-way radios
Secured cargo for transport, using ropes, blocks, chain, binders, or covers
Turned in receipts and money received from deliveries
Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
Delivered to residential and commercial locations.
Performed walk-around inspection of 48 foot tractor trailer.
Operated all wheeled vehicles and equipment over varied terrain and roadways
Education
2010 Wreckmaster, Inc., CA
Light, medium and heavy duty towing and recovery
Light, medium and heavy duty towing and recovery/
Emergency Personnel certificate
2004 Pape Material Handling Fremont, CA
Customer Service
Customer Service training certificate
2000 California Tow Truck Association, CA
Light, Medium and Heavy Duty Towing and Recovery
Light, Medium and Heavy Duty Towing and Recovery Operator Certificate
1995 Washington High School Fremont, CA
High School Diploma General
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