Customer Service Quality Assurance

Melanie Fuller

Email: ********@**************.***

Address:

City: Anderson

State: IN

Zip: 46017

Country: USA

Phone: 765-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Responsible Histology Technician with excellent communication skills demonstrated by 17 years of experience in Histology Laboratory.

Educational Background:

High School Dipolma from Indiana University-Purdue University, Indianapolis IN 1/2001 to 6/2002 (Histotechnology)

Job History / Details:

Professional Background

Responsible Histology Technician with excellent communication skills demonstrated by 17 years of experience in Histology Laboratory.

Skill Highlights

Computerized charting

Medical terminology

Prioritizing/managing deadlines

Infection control standards

Customer service

Problem resolution

Phone communication

Organizational skills

Policy and program development

Specimen collection/processing

Accomplishments

Quality Assurance

Ensured and enforced compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.

Documentation

Ensured charting accuracy through documentation.

Maintained compliance with regulatory standards by CAP, HIPAA, OSHA, CLIA and Board of Health.

Assisted in implementation of new tracking system that resulted in improved patient care.

Properly disposed of daily biohazard waste in compliance with federal and local regulations.

Professional Experience

April 1996 to September 2012

Community Hospital Anderson Anderson, Indiana

Histology Technician

Served as lead technician for five years

Trained new staff on quality control procedures.

Assisted doctors with procedures as grossing, bone marrow, autopsy and the normal days run of the histology department.

Ensured HIPAA compliance.

Coordinated the review, revision and creation of Operational Policies.

Performed basic assessments of the Histology Department

Followed infection control procedures.

Maintained patient privacy and confidential patient information.

Provided on-call at all times of day and night.

Cleaned and sterilized instruments and disposed of contaminated supplies.

Collected blood, tissue and other laboratory specimens and prepared them for lab testing.

Performed monthly inventory and maintained department and supply counts.

Performed lab tests and communicated results.

Provided patient diagnoses under strict time constraints..

Cutting and embedding tissue.

Staining of tissue with H&E and special stains.

Pulling slides and blocks for send out to other facilities.

Education and Training

2002 Indiana University-Purdue University Indianapolis, Indiana

Histotechnology

Technical certificate in Medical Assistant 1986

Nursing Assistant

Blood drawing

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