Manager Customer Service

Neil Chedda

Email: *********@********.***

Address: **** ******* *****

City: Camarillo

State: CA

Zip: 93010

Country: USA

Phone: 805-***-****

Skill Level: Management

Salary Range: 70

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

NEIL CHEDDA

2221 KLAMATH DRIVE, CAMARILLO CA 93010 805-***-**** *********@********.***

PROFILE - Accomplished, seasoned veteran manager with 16 years of retail management experience

- Proven track record in giving excellent customer service

- Maintained a low employee turn-over rate by boosting morale, training and coaching, as well as holding employees accountable for their overall job performance

- Certified in driving various forklifts and other freight moving equipment

- Proud Navy Veteran, having served during Operation Desert Storm with several citations and awards

- Bass player, worship team, Camarillo Community Church

EXPERIENCE THE HOME DEPOT, Simi Valley, CA 5/2004- 8/2012

Assistant Store Manager, Night Operations(9/2004- 8/2012)

- Responsible for freight receipts during the graveyard shift

- Worked with regional logistics team to co-ordinate freight flow

- Co-ordinated and supervised a team of receivers, pack out, pack down and inventory team employees to ensure proper in-stock conditions in order to drive excellent customer service, as well as sales and profitability for the company

- Worked with team supervisors to give directions on store recovery and maintenance in order to have a grand opening ready store

- Directed delivery co-ordinators to ensure smooth logistics for pro-customer deliveries

- Monitored back-office and opening head cashiers duties and functions to ensure proper floor coverage

- Collaborated with Store Manager/Day Operations Manager on issues covering building, lift equipment maintenance, delivery truck maintenance, store supplies ordering, utilities payment, and being compliant with company/local policies and procedures

- Fun Committee Manager- assisted committee in planning events, Christmas parties etc as well as providing free music for events

Assistant Store Manager, Merchandising(5/2004- 9/2004)

- Merchandising Manager for the Tools, Hardware, and Electrical Departments

- Co-ordinated with department supervisors on maintaining proper in-stock, adequate staffing and resolving customer service issues

- Worked with Merchandise Execution Team on remodeling/reset projects

- Train, coached and developed sales associates

SEARS HARDWARE STORE, Queens, NY 5/2000- 9/2003

Store Manager(1/2001- 9/2003)

- Overall responsibility for maintain a 40,000sq ft store

- Communicated with District Manager for company compliance issues

- Supervised two salaried managers, 5 department heads and 40 store employees

- Co-ordinated local store-level ordering and marketing strategies in order to maximize sales and generate profits

Assistant Store Manager (5/2000- 1/2001)

- Supported store manager in building operations, store merchandising, employee development as customer satisfaction

SEARS FULL-LINE STORES(VARIOUS), NY 3/1996- 5/2000

Salaried Manager

- Worked in four full-line stores as the 700-7 Home Improvement manager

- Responsible for the Hardware, Plumbing, Paint, Sporting Goods and Gardening Departments

UNITED STATES NAVY, Norfolk, Virginia 3/1990-3/1994

Flight Deck Supervisor, Launch and Recovery Operations

- Hydraulic Mechanic, Steam Catapults

- Performed various equipment operations and maintenance during Operations Desert Shield/Storm as well as during the Bosnian Conflict in support of military objectives

- Training Petty Officer responsible for all training and qualification for a 230 personnel department in co-ordination with the Division Officer

EDUCATION Albert Merrill School, NY, NY 1988-1989

- Basic Electronics Course learnt AC/DC components, circuits, operations and how to trouble shoot. Covered the basics of computers and logic circuits

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