Customer Service Sales

Rachel Yanarella

Email: *********@********.***

Address: *** ****** ******

City: Latrobe

State: PA

Zip: 15650

Country: USA

Phone: 724-***-****

Skill Level: Experienced

Salary Range: 30

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

RACHEL M. YANARELLA

339 Miller Street Latrobe PA 15650 C: 724-***-**** E: *********@********.***

Career Goals

To secure a position in a well established company with a stable environment that will enable me to utilize my skills and experience.

Education

Bradford Business School Pittsburgh, PA Attended from August 2006-October 2007

Associates Degree in Merchandising Management

Graduated with High Honors- 3.68

Greater Latrobe Senior High School Latrobe, PA

Received General Education Degree

Experience

Stryker Three Rivers- Orthopaedic and Spine Products Latrobe, PA

Employed from July 2011- Present as an Inventory Coordinator

Responsible for Pennsylvania locations (Hospitals) for ordering implants and instruments for Orthopaedic surgeries

Ensure that all Sales Representatives covering surgeries receive their product in a timely manner.

Used Oracle and Mobitor computer systems to order and track inventory.

Responsible for putting together instrument trays going out to Hospitals for surgeries.

Inventory for all locations on consignment was counted and then reconciled by myself and other team members.

Expected to maintain a nothing but professional attitude at all times during audits in hospitals.

Gino Giannilli's Latrobe, PA

Employed from January 2009-July 2011

Ensured at customers had an overall good experience throughout their entire dining experience.

Took appropriate action to correct any complaints/problems

Trained and supervised new employees

Four Points by Sheraton Greensburg, PA

Employed from May 2007-January 2009

Front Office Supervisor August 2008-January 2009

Assisted in the hiring and training of new Guest Service Agents

Took an active role in managing guest concerns/complaints (Manager on Duty shifts)

Trained in night audit (Balanced and verified all accounts receivable ledgers in hotel)

Aided sales team in selling accommodations

Guest Service Agent from May 2007-August 2008

Greeted and registered guests, settled the guest's account upon departure (trained in Galaxy UX and Galaxy Lightspeed hotel systems)

Provided outstanding customer service and satisfaction throughout guest's entire stay.

Skills

Effective communicator with team members and public

Outgoing, enthusiastic, and well-organized worker

Very proficient with computer systems including Excel, Oracle, Mobitor, and POS systems.

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