Customer Service Sales
Resume:
Lisa Woodson
Email: *********@********.***
Address: **** ******** ****
City: Sachse
State: TX
Zip: 75048
Country: USA
Phone: 214-***-****
Skill Level: Experienced
Salary Range: 40
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
Lisa Woodson
CUSTOMER SERVICE / INSIDE SALES
Highly qualified, dependable professional with extensive experience in Inside Sales and Customer Service. Excels in fast paced environments and works well independently as well as part of a team. Committed to premier customer satisfaction and building key customer relationships. Proven capable and reliable in handling multiple tasks while supporting field operations.
Areas of * Customer Relationship/Interface
EXPERTISE * Account Management
* Team/Project Leadership
EXPERIENCE
11/11 - 7/12 Chronicity Inc. - Dallas, TX
National Patient Reprentative - Home Based
Provided answer to questions regarding the treatment program, provide positive and persuasive responses to ensure potential patients thoroughly understand the opportunity that our centers offer.
-Made outbound Phone calls to potential patients from on-line surveys.
-Scheduled appointments and respond to e-mail inquires and on-line chat
-Received inbound phone calls; return phone messages and follow-up on previous phone calls.
3/09 - 6/11
On-Board Communications - Dallas, Texas
Account manager
Weekly reporting presented to the President, CEO
and CFO. Responsible for over 350 customer accounts, including the number one accounts which included Hobart Corp, GCR Corp, Rental Associations, NASTC, and Landscape Associations. Diagnosed installation and software upgrades Delegated and completed tasks that won new business. Trained customers on proprietary software system.
8/08 - 1/09
MJC Electronics Corporation - Richardson, Texas
Sr. Inside Sales Support
Primary sales and customer support for Texas Instruments ensuring customer satisfaction remained at a high level .Provided customer quotes and received purchase orders. Processed purchase order entries and ensured supply chain processes were followed through to the shipment of the order.
4/04 - 7/06
Fibromyalgia and Fatigue Centers - Addison, Texas
National Patient Representative
Provided answer to questions regarding the treatment program, provide positive and persuasive responses to ensure potential patients thoroughly understand the opportunity that the centers offer
* Scheduled appointments and respond to e-mail inquires.
* Received inbound phone calls; return phone messages and follow-up on previous phone calls.
8/01 - 10/02
Texas Instruments - Dallas, Texas
Inside Sales Representative
Provided premier customer support to accounts in the America's region, leading to improved customer loyalty and increased market share. Expedite orders for customer to avoid line down time by working closely with Planning, Business Marketing, and Credit and Collections, Logistic and Export departments.
* Perform manual order entry and change orders for customers; provide quote and lead time/availability, backlog confirmation and shipping information to customer.
* Provide proactive backlog management and work customer credit and collection issues.
* Take ownership in customer issues with a strong sense of urgency, and driving to resolution independently
3/1987 - 6/2001
Xicor, Inc - Orlando, Florida and Dallas, Texas
Successive promotions within Xicor's semiconductor divisions:
Sales Administrator/Inside Sales Manager
Inside Sales Manager for manufacturer of highly integrated nonvolatile semiconductor products focused on consumer, telecommunications and computer markets. Served as liaison with full accountability for OEM/Distribution price quotations, tracking, applications support, new order processing, expediting and RMA's for domestic and international territories. Administrative focus in demand forecast and weekly bookings to plan. Strong product knowledge in EEPROM technology, pricing trends and competition. Provided product training to inside sales staff and company representatives. Territory included the Southeast, Puerto Rico and the Caribbean, South America and the North Central area of the USA.
Computer: SAP, Word, Excel, Outlook, Lotus, CRM Salesforce
Education: McNeese State University, Lake Charles, LA
Bachelor of Science in Business Administration
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