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Sales Customer Service

Location:
London, ON, Canada
Posted:
September 29, 2012

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Resume:

Natalie Kelsick

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What I Bring To Your Company

Communication Skills

Analytical Skills

Creativity

Drive

Natalie Kelsick

Email: ***************@*****.**

Twitter: @nataliekelsick

Linkedin: http://tinyurl.com/8xpcf4q

Education

. Post-Graduate Diploma in Marketing Management, June 2012, Fanshawe College, London ON.

Achieved Deans List and GPA of 3.94

. BA English Literature and Language, June 2011, University of Western Ontario, London,

ON

. Certificate in Professional and Technical Communication, June 2011, University of

Western Ontario, London, ON

Skills

. Trained in Google AdWords

o Can strategize and execute Google AdWords Campaigns

. Trained in Marketing Management

o Completed courses in Sales, New Media Marketing, Web Design, Web Marketing (Search

Engine Marketing, Search Engine Optimization And Google Adwords), Google Analytics

Integrated Marketing Communication, Event Management, Data And Research Analysis,

Entrepreneurship, Not for Profit Marketing and Consumer Behaviour

. Trained in verbal and written communication

o Completed courses in Professional Communication, Writing For Publication, Rhetoric,

Persuasive Writing, Speech Writing, Public Speaking, Grammar, Editing, Document Design And

Writing For The Web.

. Trained in Sales: Completed Momentium Sales Training

. Trained in Salesforce.com

. Trained in Social Media Marketing

o Advanced knowledge of Social Media including Facebook, Twitter and Youtube

. Advanced knowledge of Adobe Photoshop CS5 and Dreamweaver CS5

. Intermediate knowledge of HTML script writing and Java Script

. Efficient in Microsoft Office Applications

o Expert with Word, Excel and PowerPoint.

o Can learn any program quickly.

. Very detail oriented with a standard of perfection

. Organized and professional

. Multi-tasking and meeting deadlines

Portfolio

. StrataWORKS

o Strategized and ran an online web marketing campaign using Google AdWords to raise

awareness and increase qualified traffic to the website with the end goal of achieving a

higher sales volume.

. Downtown London Yoga

o Used Google Analytics to analyze all aspects of the website and make recommendations to

boost volume of traffic to the website, increase the quality of traffic to the website and

improve the quality of the experience for visitors.

. ChildCan

o Strategized a marketing campaign to raise awareness and raise funds for families

affected by childhood cancer.

. Strickland Auto Group

o Developed new data collection tools to be used at point of sale that will aid in making

management and marketing decisions to improve sales process and increase volume of sales.

o Analyzed previously collected data from sales tools and made recommendations on

improving marketing strategy.

. Salt Therapy

o Analysed marketing communication strategy and made recommendations to improve it in

order to boost sales and enhance marketing strategy.

. Roteract Fanshawe College

o Organised and executed a fund raising event at Cello Lounge to raise awareness and

funds to send children to school for a year in Honduras.

. Blackfriars Salon and Spa

o Photographed the salon and designed brand new, search engine optimized website with

calls to action. (To be Launched)

Work Experience

.

Accounting and Administrative Clerk, S.L Horsford and Company LTD, St Kitts, WI, June-

August 2007

o Responsible for writing company cheques.

o Made entries in the company's database on transactions between it and clients.

o Customer service representative of the Accounting Department

o Filed each month's cheque records.

Volunteer Experience

. Augmentative Communication Reseource Developer, Community Living London, July 2012-

Present

o Developing communication resources for Respite staff to aid in communication between

them and visitors who are communication impaired.

. Representative/Spokesperson for Marketing Management Program, Fanshawe College, March

2012

o Informed new students and their parents about the program to encourage enrolment.

.

Assistant Editor, St Kitts Music Festival Local Promotions Committee, May 2011-Present

o Editing press releases for the committee.

. Representative/Spokesperson for the Writing, Rhetoric and Professional Communication

Program, University of Western Ontario Writing Dept., November 2009

o Informed new students and their parents about the program to encourage enrolment.

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