Customer Service Project Manager

Marisa Vega

Email: *********@********.***

Address: **** ******** **

City: Moorpark

State: CA

Zip: 93020

Country: USA

Phone: 805-***-****

Skill Level: Experienced

Salary Range: 30

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Marisa Vega

Home: 805-***-****

Cell: 805-***-**** Email:*********@********.***

Profile:

Twelve years of combined business experience, specializing in management, administration, coordination, reporting, underwriting, hiring and training. Additional skill set in sales, management, procurement/purchasing and customer service.

Education:

BA California State University, Northridge, CA: Communication Studies

AA Moorpark Community College Moorpark, CA: Liberal Arts

Technical Knowledge:

Microsoft Office; Word, Excel, Powerpoint

PC, Outlook, AS400, Lotus notes, Nextgen

Professional Experience:

Anthropologie, Thousand Oaks, CA April 2010 to April 2011

Sales Supervisor:

Managed and supervised retail space and staff, drove sales, maintained bookkeeping, trained and hired staff, aided merchandising, processed shipment, customer service.

Mercury Insurance, Westlake, CA January 2007 to May 2009

Underwriter:

-Evaluated new and renewal business for personal auto coverage assessing quality of risks, acceptability and rating for policies.

-Processed endorsements and correspondence verifying continued acceptability and proper rating.

-Assisted Mercury insurance agents in order to determine risk, rating, and acceptability.

Countrywide Financial Corporation, Simi Valley, CA May 1997 to July 2006

Project Manager/Purchasing: May 17, 2003 to July 2006

-Managed, planned and coordinated branch openings, expansions, remodels, relocations, alterations, and closures nationwide with an average of 20 vendors per project.

-Procured, purchased and coordinated the installation of equipment and furniture to support an average of 30 branch projects simultaneously within an aggressive timeframe.

-Supervised ongoing maintenance and sustaining requests for more than 150 branch locations spanning three Southern California/Nevada regions.

-Trained individuals on procedures and policies for the project coordinator/purchasing position.

-$10,000 writing authority.

Quality Control Technician: July 15, 2000 to May 17, 2003

-Evaluated multi-line insurance policies and risks to ensure compliance with established company procedures and policy.

-Quality Control for Auto, Flood and Earthquake policies.

-Assisted in development for an internal Underwriting/Quality Control system.

-Produced a Quality Control Manual, including updates of all multi-line insurance carrier manuals.

-Trained individuals on procedures and policies for in house underwriting multi-line policies.

Group Plan Support Technician: May 17, 1997 to July 15, 2000

-Researched refunds and processed payments to insurance policy holders.

-Processed cancellations of group plan policies.

-Prepared Excel reports to Management.

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