Customer Service Sales
Resume:
Michele Marsh Armstead
Email: ********@**************.***
Address:
City: Clearwater
State: FL
Zip: 33756
Country: USA
Phone: 727-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly enthusiastic customer service representative with 4 years client interface experience.
Educational Background:
High School Dipolma from Albertus Magnus College, New Haven CT 1/2001 to 5/2005 (English)
High School Dipolma from Albertus Magnus College, New Haven CT 1/2001 to 9/2012
Job History / Details:
Career Overview
Highly enthusiastic customer service representative with 4 years client interface experience.
Core Strengths
Large cash/check deposits
Telephone inquiries
International sales support
Credit card processing
Telecommunication skills
Multi-line phone usage
Shipping and receiving
Multi-line phone usage
Adaptability
Mediation
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
MS Windows proficient
Problem solver
Fast learner
Adaptive team player
Opening/closing procedures
Data entry
Multi-task Management
Microsoft Office Suite
Scheduling
Internet Research
Account Management
Client Relations
Travel Planning
Vendor Management
Writing
Large cash/check deposits
Telephone inquiries
International sales support
Credit card processing
Telecommunication skills
Multi-line phone usage
Shipping and receiving
Multi-line phone usage
Adaptability
Mediation
Conflict resolution
Strong organizational skills
Creative problem solver
Listening skills
Excellent communication skills
MS Windows proficient
Problem solver
Fast learner
Adaptive team player
Opening/closing procedures
Data entry
Multi-task Management
Microsoft Office Suite
Scheduling
Internet Research
Account Management
Client Relations
Travel Planning
Vendor Management
Writing
Work Experience
August 2008 to July 2009
Target Corporation North Haven, CT
Guest Service Representative
Handled guest flow at front-end of store
Scheduled cashiers' breaks
Assisted with guest service desk
Handled opening and closing procedures for registers
Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.
October 2005 to August 2008
Coface Services North America New Haven, CT
Customer Services Representative
Entered all contracts for new clients
Provided customer service assistance for all U.S. and Canadian clients
Assisted in explanation of credit reports
October 2002 to April 2004
Svigals Partners, LLP New Haven, CT
Office Manager
Executive assistant to both partners
Reception of front desk
Event Planner
Archiving architectural documents
Management of multiple databases
Answering of multiple phone lines
Shipping/Receiving
February 2001 to October 2002
HealthNet, Inc. Shelton, CT
Accounts Receivable Clerk
Reconciling and managing monthly health insurance accounts
Responsible for monitoring membership issues and rate/payment discrepancies
Collected monthly payments from groups
Assisted with terminations of members or groups
March 1999 to December 2001
Resort Title Agency, Inc. Boca Raton, FL
Finance Assistant
Responsible for disbursing title recording fees and income received
Created and organized a monthly check register for million-dollar account
Created and submitted weekly flow charts
Development of various flow charts for each sales representative
Educational Background
1995 Central Florida Community College Ocala, FL
Associate of Arts English
2005 Albertus Magnus College New Haven, CT
Bachelor of Arts English
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