Customer Service Sales

Jennifer Braun

Email: ********@**-********-********.***

Address:

City: Fleetwood

State: PA

Zip: 19522

Country: USA

Phone: 484-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and reliable Retail Sales Associate with 3 years experience in a high-end merchandise environment. Skilled Floral Designer with experience in the floral industry. Familiar with FTD, Teleflora Systems.

Educational Background:

High School Dipolma from Allentown Business, Allentown Airport Branch PA 1/2001 to 9/2004 (Small Business/ Accounting)

High School Dipolma from Quakertown Community Senior High School, Allentown Airport Branch PA 1/2001 to 9/2012

Job History / Details:

Career Overview

Personable and responsible Cashier with 5 years of experience working in fast-paced environments. Solid team player with great positive attitude.Energetic and reliable Retail Sales Associate with 3 years experience in a high-end merchandise environment.

Skilled Floral Designer with experience in the floral industry. Familiar with FTD, Teleflora Systems.

Core Strengths

Customer service-oriented

People-oriented

Cash register familiarity

Retail merchandising specialist

Excellent communication skills

Energetic self-starter

Consistent work history

Customer relationship building

Customer service experience

Strong organizational skills

Strong team player

Strong work ethic

Good multitasker

Strong initiative

Computer proficient

Ability to mediate disputes

Cash handling and management

Goal-oriented

Self-sufficient

Positive and friendly

Retail merchandising experience

Detail-oriented

Excellent work ethic

Exceptional time management

Effective team player

Highly customer service-oriented

Cheerful and energetic

Order Processing

Staff development/training

Accomplishments

Won the Customer Service Associate of the Month Award, April, 2011.

Supervision

Supervised team of three staff members.

Helped store maintain a 92 percentage customer satisfaction rate on secret shopper surveys.

Promoted to Customer Service Manager after 3 months of employment.

Process Improvement

Created new departmental procedures manual.

Assessed organizational training needs.

Work Experience

May 2012 to Current

Walmart Hamburg, Pa

Department Manager of Apparel

Recommended merchandise to customers based on their needs and preferences.

Contacted other store locations to determine merchandise availability.

Placed special merchandise orders for customers.

Engaged with customers in a sincere and friendly manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Demonstrated that customers come first by serving them with a sense of urgency.

Prioritized helping customers over completing other routine tasks in the store.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

January 2011 to May 2012

Walmart Hamburg, Pa

Customer Service Manager

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Received and processed cash and credit payments for in-store purchase.

Greeted customers in a timely fashion while quickly determining their needs.

October 2006 to January 2011

Flowers by design Birdsboro, Pa

Manger /Floral Designer

Built relationships with customers to increase likelihood of repeat business.

Maintained friendly and professional customer interactions.

Verified that all merchandising standards were maintained on a daily basis.

June 1998 to April 2006

Bonnies Flowers Chalfont, Pa

Manager/Floral Designer

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Built relationships with customers to increase likelihood of repeat business.

Verified that all merchandising standards were maintained on a daily basis.

Prioritized helping customers over completing other routine tasks in the store.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Engaged with customers in a sincere and friendly manner.

Contacted other store locations to determine merchandise availability.

Placed special merchandise orders for customers.

Responded to customer questions and requests in a prompt and efficient manner.

Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.

Wrote sales slips and sales contracts.

Received and processed cash and credit payments for in-store purchases.

Recommended merchandise to customers based on their needs and preferences.

Educational Background

Allentown Business Allentown, Pa

Small Business/ Accounting

1998 Quakertown Community Senior High School Qaukertown, Pa

High School Diploma Business

Member of FFA Club

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