Management Engineer

stanley myers

Email: ******@******************.***

Address: ** ******* ******** **

City: dover

State: DE

Zip: 19901

Country: USA

Phone: 302-***-****

Skill Level: Any

Salary Range: 65k - 75k

Willing to Relocate

Primary Skills/Experience:

Network Engineer

Network Administration

ccna

Educational Background:

Job History / Details:

Stanley Myers

Dover, DE ******@******************.*** 302-***-****

Summary

An IT professional with over 13 years of experience in administration, escalation support, engineering, analyzing, configuration, maintenance, implementation, and troubleshooting of various technologies for medium to corporate enterprise environments.

Technical Certifications & Skills

Cisco Certified Network Professional Troubleshoot CCNP TSHOOT

Certified WAN Engineer CWE

Certified WAN Professional CWP

Cisco Certified Network Associate Voice CCNA Voice

Cisco Certified Network Associate Wireless CCNA Wireless

Cisco Certified Network Associate Security CCNA Security

Certified WAN Associate CWA

Cisco Certified Network Associate CCNA

CompTia A+ A+

Lexmark/HP Printer Certified LPC/HPPC

Dell Certified Systems Expert DCSE

Technical Skills Detail

Connectivity & Hardware: Cisco 3900, Cisco 2900 Cisco 1900, Cisco 800, Cisco Catalyst Series Switches, Exchange Server Blade Servers, DNS Servers, DHCP Servers, Web Servers Ethernet, Fast Ethernet, WAN, LAN, TCP/IP, RAID systems, Cisco ASA 5500.

Network Technologies: CDP, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), Redistribution, Tags, Filters, OSPF Virtual links, RIPng, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, SNMP, SNMPv3, SMTP, ARP, TCP, UDP, Static Routing, Stub Routing, VLAN Trunking, Multi-Area OSPF, NBMA, VLAN, VTP, HSRP, STP, SVI, CEF, Etherchannel, BPDU, GLBP, VRRP.

Peripheral Technologies: 802.11 a/b/g/n, WLAN, WAP, AP, SSID, LWAPP, CSMA/CA, AAA, IPS/IDS, TACACS+, RADIUS, SSH, VACL, PVLAN, Firewall, VPN, Tunneling, Cisco ACS, Pix, Cisco ASA 5500 Series Adaptive Security Appliance, IPSEC, DMZ, VoIP, Catalyst, CUCM, QoS, PoE, CME, CUE, Port Security, MAC Address Filtering, SIP, MGCP, RTP, SCCP, SRTP, UCCM,UCCX.

Monitoring Tools: Wireshark, Remedy, Openview, Cacti, Nagios, VMware, Solarwinds, F5.

Programming Languages: C, C++,Visual Basic

Applications: Windows XP/2000/2003/Vista/7, Active Directory, Exchange 2003/2008, Lotus Notes.

Summary of Professional Experience

Faith Elementary and Middle School Network Administrator 2007-2012

IBM Corporation, Astra Zeneca Escalation Support Tier III (DS) 2003-2012

IBM Corporation, JP Morgan Chase Escalation Support Tier II (DS) 1999-2003

IBM Corporation Field Service Technician 1998-1999

Jetro Cash and Carry On-Site Lead (M) 1992-1998

Professional Skills Detail

Faith Elementary and Middle School Network Administrator 2007-2012

Responsible for the day-to-day administration and support of mission critical networking technologies located within a complex campus area network (CAN).

General technical responsibilities included, but are not limited to, scheduled and as needed hardware maintenance, software administration and support, hardware/software installation, configuration, installation, and integration, backup, set up user accounts, as well as 1st/2nd level troubleshooting including hardware break fix, software conflicts, network connectivity, etc.

Special achievements and projects include designing, installing, and configuring all networking components that includes cabling, routers, switches, wireless connections, printers, and servers.

IBM Corporation, Astra Zeneca Escalation Support Tier III (DS) 2003-2012

Member of a team of professionals responsible for remote support, issues, installing, configuring, and troubleshooting hardware/software as well as maintaining various technologies.

General technical responsibilities include, but are not limited to, retrieving and responding to service request tickets, providing phone support to field users and headquarters, customization and configuration for several end user devices, and backup/restoration of user data.

Professional responsibilities include, but are not limited to, asset inventory, client support, project management, change management, corporate policies, maintaining site SLA and procedures, and scheduled as needed reports to management.

IBM Corporation, JP Morgan Chase Escalation Support Tier II (DS) 1999-2003

Lead to a team of professionals responsible for day-to-day support and administration of hardware and software for over 6,000 end users.

Technical responsibilities include, but are not limited to, technical liaison for level II/III support for computer and server hardware along with software and peripheral devices, and ticket resolution through Service Center ticket management.

Professional responsibilities include, but are not limited to, project management, change management, asset inventory, add moves and changes, corporate policies, maintaining site SLA and procedures, managed and maintained inventory worth over $1.3 million and the training of technical professionals to name a few.

IBM Corporation Field Service Technician 1998-1999

Member of a team of technicians responsible for supporting multiple retail/wholesale customer locations to perform scheduled maintenance and repair of point of sale equipment along with hardware/software and various other peripheral devices.

Responsibilities include, but are not limited to, project management, change management, following corporate policies, maintaining contracted SLA's and procedures, troubleshooting several devices for various clients, and scheduling as needed reports to higher management.

Jetro Cash and Carry On-Site Lead (M) 1992-1998

Lead to a team of professionals responsible for day-to-day administration and support of operations and facilities, add moves and changes, client support, following policies and procedures, and overall maintenance of various technologies.

Other responsibilities included, but are not limited to, asset inventory, vendor relations, escalation support, change management, and the oversight of a division within Jetro Cash and Carry.

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