Customer Service Quality Assurance

Mark Small

Email: *********@********.***

Address: * ** **** ******

City: Douglas

State: MA

Zip: 01516

Country: USA

Phone: 508-***-****

Skill Level: Director

Salary Range: 120

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Mark A. Small

8 Southwest Main Street

Douglas, MA.01516

508-***-**** (cell) 508-***-**** (home)

*********@********.***

Operations Director

Focused and performance-driven Operations Director with an impressive record of achievement in plant/facility management, manufacturing operations and engineering in a variety of diverse manufacturing operations. A goal oriented strategist with proven sound leadership, communication, interpersonal and problem solving skills that are attentive to details and plans in a logical, systematic manner. Significant knowledge in purchasing, quality assurance, supply chain, government / customer property, customer service, engineering, re-engineering, strategic planning and Profit and Loss responsibility.

Areas of expertise include:

a Manufacturing & Production Management

a Budget Development and Accountability - Capital/Manufacturing/Program

a Risk Management a Business Continuity/Safety/Environmental/Program

a Product / System Cost and Proposal Development a DTUPC

a Manufacturing / Product Development

a Process / Facility Engineering Design, Build & Start-up

a Continuous improvement including LEAN 6S, Kaizen and Kanban techniques

a Management in Traditional, Matrix & Self-Directed Work Environments

PROFESSIONAL EXPERIENCE

General Dynamics 1982 - 2011

C4 Systems is a leading provider of network-centric solutions using world-class capabilities to create high-value, low risk solutions for use on land, at or under the sea, in the air and in space.

Director a Manufacturing Business Operations, Taunton, MA (2006-2011)

Provided leadership to multiple business areas with responsibility for the execution of developmental and production projects in support of divisional goals within budgetary and scheduling parameters. Established and delivered performance goals meeting factory load, capacity, hours per unit, cycle time, on-time delivery, staffing, schedule and program cost. Metric and leadership accountability included annual capital budget of $1-5 million; 225 employees (8 indirect, 217 direct); plant, property and equipment of $100+ million.

a Led the GD C4S business unit in overhead rate achievement, direct labor utilization and quality metrics exceeding corporate goals by 20%

a Managed operations program teams responsible for product procurement, inspection, manufacturing, and testing of military telecommunications equipment with program sales in excess of $800M dollars.

a Instituted accelerated delivery / limited documentation business process, resulting in a 60% build cycle reduction.

a Successfully outsourced all fabrication/machining and circuit card assembly operations to strategic team partners allowing for the reuse of 16,000 square feet of factory space while improving first piece and production delivery performance by 20%, unit cost reductions of 15%, and hazardous waste generation dropped by 80%.

a Introduced and successfully directed KAIZEN and Continuous Improvement Programs across the GD C4S Division which to date has yielded 500+ facilitated events and savings of $35M dollars.

a Achieved a 15% production capacity increase through process debottlenecking, line balancing, material handling, kitting initiatives, housekeeping, safety and effective communications of daily expectations.

a Represented the GD C4S business unit for the GD Corporate Manufacturing Council and LEAN Six Sigma sub-committee to establish current GD LEAN abest practicesa, assessment tools and cross divisional sharing of work and resources.

a Proposed process benchmarking which led to consolidation and streamlining of efforts to include unified bid codes and rates, proposal process handbooks, common review formats and a single basis of estimate costing tool.

Operations Cost Estimating Manager - Senior Staff (1996-2006)

Responsible for manufacturing labor and material estimates across multiple divisions and product lines. This role included the development of the Operations Strategic Plan and Staffing Forecast to meet the technical, mechanical and process needs of upcoming projects and programs with a value exceeding $500M dollars.

a Developed DTUPC approach and toolset using the IFS ERP platform and spreadsheet applications to meet all developmental and production cost goals

a Highly skilled in proposal development, make/buy analysis, contract negotiations and customer liaison

Operations Management (1982-1996)

Operational role included physical distribution management of multiple stockrooms and warehouses with a team of 25 direct employees. Recognized as candidate for managerial development and transitioned to the position of a manufacturing cost estimator where I was directly responsible for all labor and material estimates associated with then DOD programs.

EDUCATION

BA in Economics, Framingham State College, Framingham, MA

PROFESSIONAL DEVELOPMENT

General Dynamics Executive Leadership Training

Business Continuity / Crisis Management

LEAN Six Sigma

LEAN Supply Chain

Union Awareness/Avoidance

Human Resource Practices

EVMS

Business Re-engineering

Contact this candidate