Service Customer

Nick Balasanyan

Email: *********@********.***

Address: ***** ***** **

City: Santa Clarita

State: CA

Zip: 91387

Country: USA

Phone: 818-***-****

Skill Level: Director

Salary Range: 150

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Nubar Balasanyan

15602 Nahin Lane

Santa Clarita, California 91387

Phone : (818) 201 - 6727

Email : *********@********.***

Professional Profile : Proficient and highly - regarded management professional, with far - reaching adeptness pertaining to business development, staff training and development, contractual negotiation, regulatory compliance, project management, technical support, software management, account maintenance and reconciliation, collection services, and client relations. Currently, is pursuing new and challenging career opportunities that will expand upon extensive management and diverse career service experience, while also allowing room for continued professional and personal growth.

Areas of Expertise

Business Development Technical Support

Staff Training and Development Software Management

Contractual Negotiation Account Maintenance and Reconciliation

Regulatory Compliance Collection Services

Project Management Client Relations

Professional Work Experience

Global Holdings, Incorporated

Glendale, California - December 2010 to Present

Vice - President of Billing and Collections

Credited with providing the service - focused and results driven leadership that has generated 450% increase in monthly AR cash collections ($200,000 to $1,100,000) and 220% increase in monthly billing collections ($5,000,000 to 16,000,000).

Spearheaded the implementation and integration of $500,000 software program designed to facilitate more efficient management and reconciliation of accounts for billing and collection operations.

Performs all pre - employment testing and screening of prospective employees to ensure that only the most service - oriented and qualified applicants are considered and ultimately selected for employment.

Created and developed lien representatives team to direct and coordinate collection operations at the California Workers Compensation Board.

Created and developed collection operations team of 30 representatives to sustain and advance international collections within the Philippine regions of Clark and Manila.

Aggressively pursues and acquires multiple AR funding sources to sustain the positive cash flow and revenue stream necessary to augment the continued expansion and acceleration of the company`s rapid growth.

Provides extensive training and mentoring support to ensure all collection representatives are fully abreast of and remain in compliance with all company service expectations and mandates, along with State of California regulations for conducting collection operations.

Conducts all contractual negotiations with AR funding sources to facilitate and ensure agreement with all terms as dictated to alleviate confusion and maintain positive working relationships.

Coordinates with in - house AR personnel to ensure proper maintenance and reconciliation of collection accounts.

Global Holdings, Incorporated

Sherman Oaks, California - November 2006 to December 2010

Chief Operating Officer

Credited with providing the service - focused and results driven leadership that facilitated MRI center growth from one to ten centers within two - year span.

Created with streamlining and more effectively handling all billing and collection operations throughout MRI centers with the establishment of separate company entity.

Administered and coordinated all daily services throughout MRI centers (from San Diego to Fresno) to ensure the smooth and efficient handling of daily business and customer service operations.

Reviewed and modified varying business operations as necessary to ensure all construction and other pertinent responsibilities were initiated and completed within agreed upon timeframe(s) to ensure operational productivity and efficiency were maintained.

Nubar Balasanyan

(Page Two)

Professional Work Experience Continued

Global Holdings, Incorporated - Chief Operating Officer - Sherman Oaks, California

Identified and resolved all issues impacting technical operations throughout business offices to ensure prompt resolution and minimal business disruption.

Outlined and enforced all labor, HR, and employment laws throughout all business entities to ensure compliance with mandates as stipulated by the State of California.

Allocated most applicable service vendors and insurance coverage to respective business entities to ensure all service duties and safety/emergency concerns were adequately addressed.

Established and integrated state - of - the - art phone and communication system throughout business offices to ensure and sustain effective communication.

Conducted all pre - employment testing and screening to ensure that only the most service - oriented and qualified individuals were considered and subsequently selected for company employment.

Provided comprehensive training and mentoring support to steer company employees and clients towards attainment of all service mandates and business development (expansion) efforts, respectively.

Provided extensive managerial and administrative support to establish new business ventures, sustain operational efficiency, and drive positive revenue generation throughout critical growth period.

Attended to the handling of all administrative obligations and outlining of all performance infractions to facilitate employee discipline or termination.

Developed and instituted stringent and effective operational guidelines to establish and sustain efficient and highly productive workplace environment.

Facilitated drastic company growth and increased client interest through the development of compelling and thought - provoking promotional material and campaigns.

Provided detailed event planning consultation and coordination to facilitate the successful development and undertaking of all company conventions.

X3 Ventures, Incorporated

Glendale, California - August 2006 to January 2008

Owner and Operator

Developed and established business entity designed to provide integral technical support and set - up assistance to small businesses.

Attended to the identification and prompt resolution of all technical support concerns to ensure minimal to non - existent disruption of client business operations.

Facilitated company growth and client growth through the creation of highly effective promotional material and campaigns.

Conducted all contractual negotiations to facilitate total comprehension and agreement between both parties concerning services to be rendered and specific costs incurred.

IPBB, Incorporated

Sherman Oaks, California - October 2004 to August 2006

Technical Support - Head Trainer - Network Administration

Attended to the identification and prompt resolution of all concerns impacting computer network to ensure minimal to non - existent disruption of daily business operations.

Conducted comprehensive and regular examinations of all software programs to ensure proper functionality and operational efficiency prior to integration and implementation.

Provided extensive training and end - user support for clients to ensure total comprehension in terms of software functions, proper usage, and specific operational benefits for business services.

Reviewed and modified training protocols and materials as necessary to provide end - users with more detailed information and hands - on experience concerning software operation and functionality.

Nubar Balasanyan

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Professional Work Experience Continued

IPBB, Incorporated - Sherman Oaks, California

Directed and coordinated all technical support and Direct SQL programming operations performed in - house to ensure maximum technical operation (network) operating efficiency and proper program integration.

Created highly compelling and interactive websites to generate strong company online presence and more effectively highlight company software development solutions for perspective clients.

Developed and maintained Active Directory (2003) server to facilitate the more efficient utilization and management of company technical network.

MJK Tile

Van Nuys, California - January 2004 to October 2004

Office Manager

Created and implemented database program that streamlined employee service operations in terms of negotiating and handling estimates creation, payroll services, schedule development, and invoicing.

Directed and coordinated all facets of daily business operations for office to ensure and sustain smooth and efficient handling of all facets of business services.

Attended to the stringent maintenance and reconciliation of company supply inventory to ensure efficient utilization and management of all company service supplies.

Developed and maintained fluid staffing schedules to ensure optimum staffing levels during normal and peak operating periods.

Consulted with clients to outline specific needs and develop highly competitive service estimates for clients to review and consider.

Conducted extensive reviews of final product and services performed during specific project to ensure total adherence to mandates for service quality, professionalism, and safety.

Attended to the meticulous calculation and processing of all payroll data to ensure total accounting accuracy upon final tabulations for employee payment.

City of Glendale, California

Glendale, California - September 2000 to December 2003

Office Service Specialist

Provided extensive technical and end - user support to ensure the proper functionality and efficient utilization of 120 staff and 97 public - use computers throughout library.

Instituted stringent security protocols and provisions throughout computer network to ensure computers remained free from various security threats.

Provided comprehensive training and end - user support to integrate new software programs by ensuring total staff comprehension of all software features and operational function protocols.

Provided comprehensive training and end - user support to introduce library public to computers, the internet, and benefits of computer usage.

Attended to the procurement and replacement of all software and office supplies to maintain smooth and efficient operations throughout all library departments.

Developed stringent operational budget to ensure the maximum allocation of staffing and subsequent resources for part - time department operations.

Prepared comprehensive feedback concerning daily department operations and other pertinent business matters for supervisor review and consideration.

City of Glendale, California

Glendale, California - July 1997 to September 2000

Library Monitor

Addressed and resolved all library patron inquiries pertaining to material availability, location, check - out regulations, and operating hours.

Professional Work Experience Continued

City of Glendale - Library Monitor - Glendale, California

Directed and coordinated all daily service operations conducted by Library Pages to ensure the proper handling of all duties in accordance with mandated Library performance expectations.

Provided supervisory personnel with planning consultation and administrative support to facilitate the launch and successful undertaking of all service projects.

Addressed and resolved varying maintenance concerns impacting the proper functionality of library computer equipment, office equipment, and research equipment.

Software/Hardware/Operating System Proficiency

Apple Operating Systems Cal Med Billing Software

Microsoft Windows Operating Systems Microsoft Office Programs

Adobe CS Software (Illustrator, Photoshop, Dreamweaver) MedInformatix Radiology Information System

Education

Devry University

Degrees/Certifications Received : Bachelor of Science (BS) Degree - Information Systems

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