Customer Service Sales

Retail, Sales, Management, (Motorcycle) (Carson City/Reno)

Date: 2012-09-18, 9:57PM PDT

***********@*****.***

***** ***** ******, ***.# ***, Hayward, Ca. 94541

**********@*****.*** Phone: 510-***-****

Experience

Oakland Harley-Davidson February 2012 - Present

Parts Counter, Sales, & Customer Service

I currently work for Oakland Harley-Davidson where I specialize in Customer Service, and excellent Retail Sales. I have many years of experience in both management, and inventory control, and utilize all the skills I've learned over the many years I've worked in the retail sales/customer service industry.

Santa Maria Harley-Davidson August 2000 -- November 2010

Parts Manager

I was employed at Santa Maria Harley-Davidson for the past 10 years. I was been the Parts Department Manager for the last 6 years.

I was the supervisor for a crew of 6 employees in my department alone, as well as supervising employees in other departments when needed.

I was in charge of opening and closing the store, Sales and Service, Daily paperwork/ reports, Scheduling, Loss Prevention, Inventory management and Control, Shipping and Receiving, Accounts Payable, Hiring, Interviewing, Merchandising and marketing, wholesale accounts, and more.

I have years of well rounded experience in the items listed above and I pride myself on my dedication to sales, productivity, and specialize in customer service.

Toy's R Us, Fullerton, CA November 1999 - June 2000

Merchandiser

I was hired on as a seasonal employee during the Christmas season.

I was hired as a merchandiser. This involved loading and unloading the trucks, bringing product out to the sales floor, and merchandising/displaying the product in a neat, orderly fashion.

During my employment with Toy's R Us, I also assisted in the remodeling of the store I worked for in Fullerton, and also the store in Brea Ca. a few months later.

Shell Gas, Hemet, CA

June 1997 - September 1999

Asst. Manager

My job as the assistant manager was to prepare cash drawers, and balance end of day totals.

I handled various fleet accounts from local Car Dealerships.

I assisted in the re-ordering of stock inside the store, as well as the inventory, and signing for products upon arrival.

I also did employee scheduling, and monitored the maintenance on all of the fuel pumps at the station.

Education

Bishop Union High School CA

High School - General Education Diploma

Harley-Davidson University (HDU)CA

Other - PHD, & P.A.C.E., 2005

I am certified through Harley-Davidson University in over 70 different PHD's, as well as P.A.C.E. classes.

My education through (HDU) has included online classes, as well as classroom training, in everything from Customer Service courses, Retail Sales training, Management, to a lot of Technical Motorcycle mechanic classes.

I am also a Certified Chrome Consultant, and to attain this certification, you have to have a proven record of excellence in Customer Service.

Personal Representation

I am a dedicated hard working individual.

I give 100% in everything I do.

I am always honest, dependable, and willing to do whatever it takes to get the job done in the most productive and responsible way.

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