Customer Service High School

Sarah Morris

Email: ********@********-*****.***

Address:

City: Helena

State: MT

Zip: 59601

Country: USA

Phone: 406-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 15 years client interface experience.

Educational Background:

High School Dipolma from Art Institute Philadelphia Online, Pittsburgh PA 1/2001 to 9/2012 (Graphic Design)

High School Dipolma from Helena High School, Pittsburgh PA 1/2001 to 9/2012

Job History / Details:

Career Overview

Highly enthusiastic customer service representative with 15 years client interface experience.

Core Strengths

Telecommunication skills

Multi-line phone usage

Adaptability

Fast learner

Energetic work attitude

Courteous demeanor

Adherence to high customer service standards

Proficient in Microsoft Outlook, Word and Excel

Accomplishments

Top sales performer in department 3 months in a row

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive membership experience for the member.

Maintain a 3.7 GPA while working full time.

Work Experience

February 2012 to Current

AAA MountainWest Helena, MT

Member Services Clerk

Answer and manage multi-line phone system. Process member payments, troubleshoot membership account issues and provide support to AAA members in Montana, Wyoming and Alaska. I help support nine AAA MountainWest branch offices in Montana, Wyoming and Alaska.

July 2008 to February 2012

AAA MountainWest Helena, MT

Assistant Manager Member Services

Managed five person sales staff while supporting the entire Membership database for the three state AAA MountainWest region. Hired and coached staff including monitoring performance and preparing yearly reviews. Processed and maintained accounting for all staff and nine service centers to ensure accuracy in data entry and payment processing.

December 2005 to April 2008

Starbucks Helena, MT

Shift Manager

Barista and provided customer service for busy store with a drive-thru and walk-in service counter. Managed four to six person staff during high traffic morning shifts. Processed product orders. In charge of store safe during shift, processing daily deposit and counting out change for other Baristas.

Educational Background

2014 Art Institute Philadelphia Online Pittsburgh, PA

Bachelor of Arts Graphic Design

Currently working on my BA. I have 35 credits left to obtain my Bachelors Degree in Graphic Design. Maintaining a 3.7 GPA.

1992 Helena High School Helena, MT

High School Diploma General Studies

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