Customer Service Sales
Resume:
Customer Service / Banking Specialist (Portland, metro)
Date: 2012-09-26, 12:02PM PDT
**************@*****.***
Jean Gordon
**************@*****.***
OBJECTIVE
Pursuing a career in the Banking Industry benefiting from over twenty years of related skills and experience
QUALIFICATIONS
Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
Maintained contact and followed up on problems that required special handling
Provided marketing support by making outbound sales calls for special promotions
Researched and responded to customer inquiries and explained transactions to their satisfaction
Recognized by customers who appreciated my extra efforts
Assisted customers in the selection of products
Microsoft -- Word / Excel/ Outlook
Underwriting, review credit reports, project coordination, Supervising, training, multi-tasking and Special project pilot programs
EMPLOYMENT
11 / 2010 to IPIC Theaters, Scottsdale, Arizona
09 / 2011 Customer Relations Specialist
High end restaurant and theater, specializing in dinning and theater experience. Worked with Senior Management to maintain great customer service at all times. Was also responsible and maintaining of coordinating staff schedules, to fit the need of our guests. Also assisted as Hostess, Server, and Tour Guide, and Membership Representative as needed.
01 / 2009 to Skin Perfection Int., Scottsdale, Arizona
10 / 2011 Customer Service And Sales
High volume call center environment specializing in providing customer service for high end skin care products. The ability to provide a service that includes taking and selling orders for the products. Up-selling customers with the best skin care solutions and up-selling all prospects and excelled in obtaining all company goals.
05 / 2006 to Wells Fargo Bank, Phoenix, Arizona
05 / 2008 SPS Level 4
My duties included processing home equity, first mortgage loans, underwriting credit, research and clearing land titles, opening escrows for payoffs with the title company, clearing appraisals, verifying income, gathering all necessary documentation needed for compliance standards, updating insurance policies so they have the correct mortgage clause, underwriting and providing solutions for complex files. Working on a team to ensure goals set by Wells Fargo Bank.
05 / 2005 to Lacamas Credit Union, Vancouver, Washington
05 / 2006 Loan Officer
Customer service for a high volume branch. Underwriting, and processing customer loans, funding loans, opening checking and savings accounts, as well and memberships. Maintained high standards, while accomplishing to be the highest producer in the branch.
07 / 2000 to Forest Park Credit Union, Portland, Oregon
11 / 2003 Loan Officer
Customer service for a high volume branch. Underwriting, and processing customer loans, funding loans, opening checking and savings accounts, as well as memberships. Maintained high standards, while maintaining a high high standard within the branch.
05 / 1977 David Douglas High School, Portland, Oregon
EDUCATION
Diploma
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