Customer Service Manager

Nathan Thomas

Email: ********@****************.***

Address:

City: Fredericksburg

State: VA

Zip: 22407

Country: USA

Phone: 540-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.

Educational Background:

High School Dipolma from Liberty University, Lynchburg VA 1/2001 to 5/2012 (Business)

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Experienced office manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff.

Skill Highlights

Meet deadline

Meets/exceeds goals

Self-starter

Typing 85 WPM

Meeting deadline

Microsoft Office skills

Attention to detail

Inventory systems

Spreadsheet development

Report analyst

Administrative operations

Team building

Employee training and development

Business correspondence

Filing and data archiving

Core Accomplishments

Management Support:

Ensured smooth operations by supporting executive team.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Computer Proficiency

Created PowerPoint presentations that were successfully used for business development.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Professional Experience

May 2012 to 9/27/2012 12:00:00 AM

Pohanka Honda of Fredericksburg Fredericksburg, Virginia

Sales Consultant

Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, and general errands. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all sales. Developed new customer relations through telephone contact and sales activity. Handled, processed and distributed confidential client information. Successfully resolved multiple customer issues per day. Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

February 2010 to May 2012

Virginia Department of Alcoholic Beverage Control Fredericksburg, Virginia

Assistant Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies. Assisted in all areas of administrative work including data entry, receptionist duties, file organization. Increased customer loyalty through providing excellent customer service. Consistent record of improving productivity, reducing costs, and resolving store issues. Oversaw inventory and office supply purchases, as well as cash handling.

January 2005 to January 2010

James A Thomas Co Fredericksburg, Virginia

Office Manager

Provided efficient customer service to clients .Processed accounts receivable and accounts payable. Managed incoming and outgoing calls for busy contractors office. Provided support towards CEO and labor team in managing operation work flow. Improved communication efficiency as primary liaison between clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and customer database protocols. Oversaw inventory and operation of a warehouse.

Education

2012 Liberty University Lynchburg, Virginia

Bachelor of Science Business

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