Customer Service Sales

Charlene Shondee

Email: ********@*************.***

Address:

City: Farmington

State: NM

Zip: 87402

Country: USA

Phone: 505-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and responsible Area Supervisor with 25 years in retail and customer service. Solid team player with upbeat, positive attitude.

Educational Background:

High School Dipolma from National Education Center, Phoenix AZ 1/2001 to 4/1989 (Business)

Job History / Details:

Career Overview

Personable and responsible Area Supervisor with 25 years in retail and customer service. Solid team player with upbeat, positive attitude.

Core Strengths

Large cash/check deposits

Markdown/promotional procedures

Store maintenance

Inventory control

Energetic work attitude

Quick learner

Proficient in cash management

Adaptability

Conflict resolution

Creative problem solver

Excellent communication skills

Active listening skills

Customer service expert

Mediation capability

Opening/closing procedures

Accomplishments

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Delegated tasks to other employees for a feeling of ownership and pride in a job well done

Work Experience

January 1999 to Current

Ross Dress for Less Farmington, NM

Area Supervisor

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Conducted weekly walkthroughs with the Store Manager to discuss all interior visual displays including store window presentation.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Maintained cleanliness and presentation of stock room and production floor.Assisted customers with store and product complaints.Dedicated to continuously improving sales abilities and product knowledge.

Replenished supplies, bags and other materials at each cash wrap.

Guaranteed positive customer experiences and resolved all customer complaints.Accurately balanced cash drawer after every shift.Helped drive sales goals and achieve monthly quota figures.Organized store merchandise racks by size, style and color to promote visually appealing environment.Recommended, selected and helped locate merchandise based on customer needs and desires.

Designed and suggested new display idea for merchandise, resulting in improved customer view/accessibility and leading to increased sales.Politely assisted customers in person and via telephone.

Maintained adequate cash supply in cash drawers in multiple checkout stations.

October 2010 to March 2011

Sears Farmington, NM

Consultative Sales in Brand Central

Described product to customers and accurately explained details and care of merchandise.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Assisted customers in person and via telephone.

April 2004 to January 2009

Sears Farmington, New Mexico

In Store Marketing

Earned management trust by serving as key holder, responsibly opening and closing store.Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Educational Background

1989 National Education Center Phoenix, AZ

Associate of Arts Business

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