Sales Customer Service

Timothy W. Peterson

Email: ********@***********.***

Address:

City: Flowery Branch

State: GA

Zip: 30542

Country: USA

Phone: 678-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

High-performing Executive with 25 years of sales management experience. In-depth knowledge in the Poultry Processing Equipment Industry. High proficiency in staffing, training and development, budgeting and program management. Talented sales professional effective at multi-tasking and reaching sales targets and cooperate goals by building loyalty and long-term relationships with customers as well as support staff.

Educational Background:

High School Dipolma from Gainesville High School, Gainesville GA 1/2001 to 6/1983 (general studies)

High School Dipolma from Georgia Southern College, Gainesville GA 1/2001 to 9/2012

Job History / Details:

Executive Profile

High-performing Executive with 25 years of sales management experience. In-depth knowledge in the Poultry Processing Equipment Industry.

High proficiency in staffing, training and development, budgeting and program management.

Talented sales professional effective at multi-tasking and reaching sales targets and cooperate goals by building loyalty and long-term relationships with customers as well as support staff.

Skill Highlights

Vice President

Sales Management

Project Management

Equipment Design

Product Development

Equipment Installation

Job Estimating

Customer Service

Consulting

Public Relations

Strong interpersonal skills

Resolution-oriented

Sales proposal writer

National account management

Accomplished manager

Goal-oriented

Excellent communication skills

Positive and upbeat

Energetic

Analytical problem solver

Strong interpersonal skills

Purchasing

Complex project negotiations

Core Accomplishments

Project Development

Collaborated with team of up to 4 people in the development and estimating of project costs

Project Management

Worked directly with sales, engineering, manufacturing and installation crews to ensure project success

Supervision

Supervised team of 6 salesmen and 40 installation staff members.

Protective Services

Applied safety procedures and policies as outlined in Department Safety Manual.

Design

Responsible for creative design of new services and equipment

Creative Problem Solving:

Resolved product issue by involving all departments as well as customers input.

Staff Development:

Trained staff in all aspects of their duties

Worked directly with Human Resources to streamline hiring process.

Customer Service:

Ensured superior customer service by direct follow up.

Investigate customer or public complaints to ensure problem resolution and customer satisfaction.

Research

Conducted research which led to the development of new equipment

Leadership

Served as key contributing member to Leadership team.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Contract Negotiation

Negotiated the contracts as well as discounted prices when needed.

Project Management:

Supervised team of five to ensure projects stayed on track and were delivered as scheduled

Presentations

Created presentation materials for sales, customer relations and management purposes.

Quality Improvement

Streamlined design development process and significantly increased production.

Project Management

Supervised project production efforts to ensure projects were completed to company standards, on time and within budget constraints.

Customer Interface

Met with customers to help design customized equipment.

Organizational Design

Prepared plans and layouts for equipment or system arrangements and space allocation.

Process Improvement

Achieved revenue objective by implementing cost-cutting measures.

Calendaring:

Planned all meetings, conventions and travel for sales staff.

Operated computers programmed with accounting software to record, store, and analyze information.

General Ledger Accounts

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Professional Experience

July 1987 to Current

Peterson Engineering Service Gainesville, Georgia

Vice President / General Manager

Managed a multi million dollar sales portfolio.

Led sales calls with team members to establish sales and customer retentionships

Supported the sales team in writing proposals and closing contracts.

Developed quarterly and annual sales department budgets.

Hired and trained all sales staff.

Planned and directed staff training and performance evaluations.

Determined price schedules and discount rates.

Reviewed operational records and reports to project sales and determine profitability.

Monitored customer preferences to determine focus of sales efforts.

Approved all sales staff budget expenditures.

Generated monthly and annual sales reports.

Managed a regional sales staff of 8

Contacted customers by phone and email in response to inquiries.

Promptly resolved all customer requests, questions and complaints.

Shared product knowledge with customers while making personal recommendations.

Maintained friendly and professional customer interactions.

Made customer calls on site

Made project inspections during ongoing work

Attended bid meetings and project walk troughs

Designed new equipment to meet customers needs

Hired, trained and developed an installation crew of up to 50 men

Managed installation crew

Worked effectively with all departments

April 2000 to August 2012

Peterson Land and Investment Company LLC Gainesville, Georgia

Managing Partner

acquiring assets for leases

negotiating purchases and leases agreements

creating and issuing lease agreements

collecting payments and depositing payments

book keeping and clerical duties

Education

1983 Gainesville High School Gainesville, Georgia

High School Diploma general studies

Georgia Southern College Statesbore, Georgia

Industrial Engineering

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