Customer Service High School

SANDRA TWETEN

Email: ********@**************.***

Address:

City: BISMARCK

State: ND

Zip: 58501

Country: USA

Phone: 701-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Educational Background:

High School Dipolma from National Academy of Paralegal Studies., Bismarck ND 1/2001 to 10/1999 (LAW)

High School Dipolma from JUD PUBLIC SCHOOL, Bismarck ND 1/2001 to 9/2012

Job History / Details:

Career Overview

Motivated customer service representative with over three years retail experience in a fast-paced environment.

Core Strengths

Fast learner

Courteous demeanor

Telephone inquiries specialist

Multi-line phone talent

Adaptability

Opening/closing procedures

Adaptive team player

Inventory control familiarity

Listening skills

Accomplishments

Work Experience

June 2007 to October 2010

WALMART SUPERCENTER BISMARCK, NORTH DAKOTA

JEWERLY COORDINATOR

Earned management trust by serving as key holder, responsibly opening and closing store.Described product to customers and accurately explained details and care of merchandise.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.Cross-trained and provided back-up for other customer service representatives when needed.Prevented store losses using awareness, attention to detail and integrity.

July 2006 to November 2007

Working America Minneapolis, Minn

POLITICAL ACTIVIST

Dedicated to continuously improving sales abilities and product knowledge.

Proactively generated leads for new sales via telephone and email.

Directed calls to appropriate individuals and departments.

April 2005 to October 2005

WORKING AMERICA MINNEAPOLIS, MINNISOTA

POLITICAL ACTIVIST

Described product to customers and accurately explained details and care of merchandise.

Proactively generated leads for new sales via telephone and email.

Asked open-ended questions to assess customer needs.

February 2002 to April 2003

AFLAC INSURANCE BISMARCK, NORTH DAKOTA

INSURANCE AGENT

Managed quality communication, customer support and product representation for each client.Answered an average of 25calls a day. Provided an elevated customer experience to generate a loyal clientèle.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Asked open-ended questions to assess customer needs.

February 1984 to January 2003

NORTH DAKOTA STATE HOSP. JAMESTOWN, NORTH DAKOTA

MENTAL HEALTH TECH 11

Assisted clients on a daily basis with all personal care, meetings, and assigned jobs. Supervised and oversaw a 20 bed ward. Made weekly schedules for 8 person staff . Assigned daily jobs and responsibilites. Met weekly with the team and recommended activities and treatment. Worked close with supervisor and communicated all problems with staff and clients.Responded to crisis intervention in a timely manor.Did daily documentation on clients. Resolved conflicts between clients. Trained all new personnel.

Educational Background

2002 National Academy of Paralegal Studies. Bismarck, North Dakota

Certificate LAW

Studied all the areas of law, held mock trials. Learned how to file complaints.

1976 JUD PUBLIC SCHOOL JUD, NORTH DAKOTA

Select One

High school diploma

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