Customer Service Manager

Jessica Anderson

Email: ********@*****************.***

Address:

City: Albany

State: GA

Zip: 31701

Country: USA

Phone: 229-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer service professional dedicated to effective team management and customer satisfaction. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from Monroe Comprehensive High School, Albany GA 1/2001 to 5/2007 (Tech Prep)

Job History / Details:

Summary

Customer service professional dedicated to effective team management and customer satisfaction.

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights

Adherence to high customer service standards

Conflict resolution techniques

Skilled trainer

Effective problem solver

Negotiation expert

Persuasive

Effective workflow management

Management of remote employees

Team management

Talent development

Customer-focused

Skilled multi-tasker

Experience

November 2011 to Current

Burger King Albany, GA

Cashier

Addressed negative customer feedback immediately.

Greets the customers;Taking orders; handling money;

June 2003 to May 2011

Sonic Albany, Ga

manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Successfully managed the activities of [] team members in multiple locations.

Cross-trained and backed up other customer service managers.

Created training manuals targeted at resolving even the most difficult customer issues.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Strong leader of customer support staff.

Scheduled staff shifts to cover peaks and lulls in customer inquiries.

Addressed negative customer feedback immediately.

Education

2007 Monroe Comprehensive High School Albany, Ga

Tech Prep

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