Customer Service Administrative Assistant

Sharon Chennault

Email: ********@**************.***

Address:

City: Mesquite

State: TX

Zip: 75150

Country: USA

Phone: 214-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable administrative professional, providing support and service for a broad-range of staff and clients, skilled with working with a diverse group of people. Extensive experience in Quickbooks and MS Office with over 11 years of experience in office management and administration. Areas of expertise include writing, editing, payroll, monthly and quarterly reports, taxes and liabilities, workers compensation, social media management, virtual assisting, and general clerical duties. Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Texas Tech, Lubbock TX 1/2001 to 3/1998 (Law)

Job History / Details:

Career Overview

Energetic and reliable administrative professional, providing support and service for a broad-range of staff and clients, skilled with working with a diverse group of people.

Extensive experience in Quickbooks and MS Office with over 11 years of experience in office management and administration. Areas of expertise include writing, editing, payroll, monthly and quarterly reports, taxes and liabilities, workers compensation, social media management, virtual assisting, and general clerical duties.

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Report development

Problem resolution

Administrative support

Schedule management

Legal administrative support

QuickBooks

Workers' compensation knowledge

OSHA compliance

Meet deadline

Meets/exceeds goals

Self-starter

Project planning

Business correspondence

Attention to detail

Filing and data archiving

Quality assurance

Core Accomplishments

Developed and maintained home-based business for over 10 years. Supporting a multitude of clients, providing excellent communication and customer service, meeting deadlines and all job specifications.

Strong ability to multi-task and organize jobs, schedules, and effectively communicate with numerous cultures, businesses, and personalities.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Technology Proficient

Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Management Support:

Ensured smooth operations by supporting executive team.

Calendaring:

Planned all meetings and travel for CEO.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Professional Experience

June 2001 to September 2012

Expertzing.com Mesquite, Texas

Administrative/Virtual Assistant, Content Writer/Editor, Social Media Management

Provided efficient customer service to clients.

Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

Processed accounts receivable and accounts payable.

Assisted in all areas of administrative work including data entry, file organization, research and development.

Provided support towards CEO's and sales team in managing operation workflow.

Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

Directly supported CEO's in managing operation workflow.

Consistently praised by clients for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Maintained detailed administrative and procedural processes that reduced redundancy and improved accuracy and efficiency to achieve organizational objectives.

Composed and drafted all outgoing correspondence and reports for managers.

Prepared and drafted all outgoing correspondence in a timely manner.

Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries

Communicated with domestic and overseas offices to arrange B2B shipments.

Prepared Payroll for staff of 100 .

Education

1998 Texas Tech Lubbock, Texas

Associate of Science Law

Obtained Paralegal Certification in 1998

Contact this candidate