Customer Service Quality Assurance

Kevin Hoyt

Email: ********@**************.***

Address:

City: Stockton

State: MO

Zip: 65785

Country: USA

Phone: 417-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

IT specialist with more than 3 years experience with data communications. Motivated to give great customer service to coworkers, and clients.

Educational Background:

High School Dipolma from Vatterott, Springfield MO 1/2001 to 2/2012 (Computer Technology)

Job History / Details:

Career Overview

IT specialist with more than 3 years experience with data communications. Motivated to give great customer service to coworkers, and clients.

Qualifications

Configuration LAN networks

Configuration WAN networks

Installation of operating systems

Troubleshooting Windows Systems 9X, 2000, Vista, ME, XP, 7

Strong analytical skills

Hands-on and proactive

Data privacy applications

System upgrades

Digital printing/copying

Information security

CISCO router management

Remote access technology

UNIX environment

Presentations

Wireless routers and system setup

Troubleshooting hardware repairs

Hard drives

Memory

Optical drives

Motherboards

Power supplies

Peripheral devices

Excellent problem-solving abilities

Comfortable with change

System backups

Proficiency in TCP/IP protocols

Data backup/retrieval

Vendor/Client relations, Multicultural

Landing page development

Various computer systems

Network asset management

Network penetration testing

Strong collaborative skills

Broad knowledge of QA tools

Team building/leadership

Accomplishments

GPA of 3.7

Associates Degree

Technical Diploma

Leadership Classes

Work Experience

9/27/2012 12:00:00 AM

Information Technology Independent Contractor

2006 - Current

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel and customer base.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Built and maintained successful relationships with service providers, dealers and consumers.

Resolved customer issues in a clear, courteous and straightforward manner.

Maintained composure and patience in face of difficult customer situations.

Identified and solved technical issues with a variety of diagnostic tools.

Resolved problems with malfunctioning products.

Followed up with clients to ensure optimal customer satisfaction.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Conducted research to address customer concerns.

Remained up-to-date on the latest technologies and solutions applicable to company products.

9/27/2012 12:00:00 AM

Nascote Industries

Customer Service/Cryogenics Specialist

1992-2006

Traveled to Mexico to network with partner companies for quality assurance.

Customer service in multicultural environments working with customers in every level of the company.

Leadership role in problem solving for quality assurance issues, increasing profits for the company.

Leading team meeting for ideas on ways to progress the company productivity.

Mentoring new employees.

Education and Training

2012 Vatterott Springfield, Missouri

Associate of Occupational Studies Computer Technology

Coursework in Information Technology and Computer Applications

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